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# Technical Support Representative

- **Company:** Trimble Inc.
- **Location:** Knoxville, TN, United States
- **Salary:** $33,197.0 - $41,496.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Bug Tracking Systems, Collaborative Software, Remote Service Software, Information Technology
- **Published:** October 28, 2026
- **Apply:** https://diversityjobs.com/career/18769766/Technical-Support-Representative-Oregon-Lake-Oswego

## About the Role

* Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).
 * Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools.
 * Clear, empathetic communication skills with an innate ability to translate technical concepts into simple language.
 * Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.

Bonus Points For

 * Familiarity with ticketing platforms, remote support tools, or customer support center environments.
 * Background or interest in engineering, architecture, design, or user experience (UX).
 * Experience working across multiple operating systems including Windows, iOS, and Android.

## Description

Transform complex technical challenges into smooth, empowering moments for our global community. As a key frontline problem solver in our AECO Customer Experience team, you will act as a trusted advisor, diagnosing issues, sharing product best practices, and directly shaping how industry professionals interact with cutting-edge technology every day.

What Makes This Role Great: You will directly empower architecture, engineering, and construction professionals to build the future by turning complex software challenges into streamlined, self-sufficient user experiences while growing your career in an innovative global technology company.

Key Exciting Responsibilities

 * Partner with customers across phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.
 * Empower users with actionable tips, tutorials, and workflows that boost their confidence and daily productivity with Trimble products.
 * Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.
 * Collaborate with cross-functional teams to escalate critical incidents and continuously refine knowledge base resources., At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone
can thrive.
Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing
they make us stronger
and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all
backgrounds and
advancing opportunities while embracing race, color, gender identity, sexual orientation, religion,
disability, veteran
status, or any other protected and diverse characteristic. We are committed to offering our candidates
and employees
with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in
accordance with
applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see
Trimble's Code of Business Conduct and Ethics at
https://investor.trimble.com, under
Governance Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By
actively listening,
asking questions, and taking intentional actions, we cultivate a culture that provides equitable
opportunities for
everyone to contribute and grow.
Candidate Privacy Notices by Country

Interactive US map containing lists of federal
and state-specific labor law posters.

If you need assistance or would like to request an accommodation in connection with the application
process, please
contact careers@trimble.com.