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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Master Trades Group - **Location:** Boothwyn, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Multitier Architecture, Microsoft Windows, Active Directory, Microsoft Azure, Business Software, CompTIA Network+, CompTIA Security+, Computer-Generated Imagery, Dynamic Host Configuration Protocol, Domain Name System (DNS), Desktop Environments, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Windows PowerShell, Remote Access Technology, Azure Active Directory, Sage Accounting, Software Deployment, Software Systems, TCP/IP, User Provisioning Software, EndPointSecurity, Automated Data Processing (ADP), Internet Protocol Telephony, Enterprise Software Applications, Software Troubleshooting, HybridCloud, Microsoft InTune, Computer Equipment, Deployment Automation, Hardware Asset Management - **Published:** October 28, 2026 - **Apply:** https://www.thejobnetwork.com/job/9c903190-a663-4866-8d4f-aa1ce97cdce6/it-support-specialist ## About the Role * High School Diploma or GED. * 3+ years of IT Support, Desktop Support, Systems Support, or Help Desk experience. * Experience supporting Windows operating systems, Active Directory, Microsoft Entra ID (Azure AD), and enterprise desktop environments. * Working knowledge of Microsoft Azure or hybrid cloud environments. * Experience troubleshooting networking issues including DNS, DHCP, VPN, TCP/IP, and wireless connectivity. * Experience supporting business applications and multi-site environments. * Strong troubleshooting, analytical, and problem-solving skills. * Excellent customer service and communication skills. * Ability to prioritize multiple requests in a fast-paced environment. * Valid driver's license with the ability to travel occasionally to branch locations. Preferred * Experience supporting ServiceTitan, Sage Intacct, ADP, Egnyte, or similar enterprise applications. * Microsoft Intune and Windows Autopilot experience. * Windows Server administration experience. * Experience supporting acquisitions, office moves, or multi-location organizations. * Residential home services or field service industry experience. * PowerShell scripting experience. Preferred Certifications * CompTIA Network+ * CompTIA Security+ * Microsoft Azure Fundamentals (AZ-900) * Microsoft Azure Administrator (AZ-104) * Microsoft Certified: Identity and Access Administrator (SC-300) * ITIL Foundation ## Description The IT Support Specialist serves as the primary Tier II IT resource supporting Master Trades Group's corporate office and regional branch locations. While a third-party vendor provides Tier I support for Microsoft 365 and basic end-user issues, this role focuses on advanced desktop support, systems administration, business applications, networking, endpoint management, hardware lifecycle management, and local infrastructure support. This position partners closely with internal employees and external technology vendors to maintain reliable IT operations while supporting new branch acquisitions, office expansions, and enterprise technology initiatives. Essential Job ResponsibilitiesTier II Technical Support * Resolve escalated desktop, laptop, printer, mobile device, and peripheral issues not handled by the Tier I support provider. * Troubleshoot Windows operating systems, networking, VPN connectivity, hardware, and business application issues. * Provide onsite and remote technical support for employees across multiple branch locations. * Maintain excellent customer service while communicating technical solutions clearly to end users. Systems & Infrastructure Support * Administer Active Directory and Microsoft Entra ID, including user provisioning, permissions, security groups, and access management. * Support Windows-based infrastructure, endpoint management, and device security. * Assist with Microsoft Azure administration and hybrid cloud environments. * Troubleshoot networking issues including DNS, DHCP, VPN, TCP/IP, wireless connectivity, and remote access. * Support VoIP phone systems and conference room technology. Business Applications * Provide Tier II support for ServiceTitan, Sage Intacct, ADP, Egnyte, and other enterprise business applications. * Coordinate with third-party vendors supporting Microsoft 365 and other managed services. * Assist with software deployments, upgrades, testing, and issue resolution. IT Operations * Manage computer imaging, hardware deployments, equipment replacements, warranty repairs, and technology lifecycle management. * Maintain inventory of computers, mobile devices, peripherals, and other IT assets. * Create and maintain technical documentation, knowledge base articles, and standard operating procedures. * Ensure adherence to IT security standards and company policies. Projects * Support technology implementations, office expansions, and acquisition integrations. * Participate in infrastructure improvements and technology standardization initiatives. * Research and recommend hardware and software solutions that improve operational efficiency., * Serves as the primary Tier II technical resource for corporate employees and branch locations. * Quickly resolves escalated infrastructure, networking, and business application issues. * Maintains reliable hardware, endpoint, and systems administration processes. * Successfully supports acquisitions, office expansions, and technology deployments. * Builds strong relationships with employees, leadership, vendors, and business partners. * Identifies opportunities to improve IT operations, standardization, and service delivery. Working Conditions * Hybrid schedule based out of Boothwyn, PA. * Professional office environment with occasional travel to branch locations. * Ability to remain seated and work at a computer for extended periods. * Ability to lift and transport up to 50 pounds of computer equipment and peripherals as needed. Disclaimer This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Pre-Employment Requirements Employment with Master Trades Group is contingent upon successful completion of all applicable pre-employment requirements, which may include a criminal background check, drug screening, motor vehicle record review (if applicable), and employment verification, in accordance with federal, state, and local laws.