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# Help Desk Support-Huntsville AL

- **Company:** Serco
- **Location:** Montgomery, AL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, JIRA, Microsoft Outlook, Microsoft Office, Systems Development Life Cycle, Software Requirements Analysis
- **Published:** October 28, 2026
- **Apply:** https://dejobs.org/x/x/7379CD01FC894B48B0AE096DFE6E7155/job/

## About the Role

* Excellent interpersonal and administrative skills to meet needs of the program office.
 * Strong communication skills (verbal and written) to deal effectively, comfortably, and confidently with people at all levels of responsibilities, authority, and rank.
 * Ability to facilitate and coordinate efforts with key government and non-government stakeholders.
 * Ability to work with minimal supervision.
 * Familiar with a variety of the field`s concepts, practices, and procedures.
 * Relies on experience and judgment to plan and accomplish goals.
 * Performs a variety of complicated tasks. Leads and directs the work of others.
 * A wide degree of creativity and latitude is expected.

To be successful in this role, you will have:

 * Associates degree and 5 years' experience in Help Desk Operations
 * At least 1 year experience in JIRA software.
 * Ability to always be a team player, respect opinions of others and be willing to share information with teammates
 * Strong communication skills (verbal and written) to deal effectively, comfortably, and confidently with people at all levels of responsibilities, authority, and rank
 * Have excellent interpersonal and administrative skills and demonstrate the ability to work with minimal supervision
 * Strong computer skills (Microsoft Suite - Outlook, excel, word)
 * Familiarity with a variety of the field's concepts, practices, and procedures related to the job description listed above.
 * Ability to obtain a NACI
 * Up to 10% travel

Additional desired experience and skills:

 * Knowledge of Air Force CE Community
 * Knowledge of TRIRIGA IWMS software

## Description

Serco supports the USAF as a prime for their NexGen IT contract. Serco supports the Air Force (AF) Civil Engineering (CE) community NexGen IT initiative's implementation of IBM TRIRIGA is the largest in the world. Serco manages all aspects of the Software Delivery Life Cycle (SDLC) for the NexGen IT program including requirements definition, development, testing, upgrades, enhancements, and troubleshooting and supports all infrastructure for the installations.

You will be part of a large team of Help Desk Support Agents that work closely with the customers, end users, and other Serco teams to deliver quality software. The team has been recognized by the USAF and industry for their outstanding contributions to the program.You will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

This position is hybrid Mon, Thur, Fri remote, and Tue, Wed in office.

This position is for Monday - Friday (0800 - 1600 cst)

In this role, you will:

 * Identifies, researches, and resolves technical problems.
 * Ability to work effectively as part of a large team and independently.
 * Responds to telephone calls, emails and personnel requests for technical support.
 * Documents, tracks, and monitors the problem to ensure a timely resolution.
 * Relies on experience and judgment to plan and accomplish goals.
 * May lead and direct the work of others.
 * Proficient in preparing, selecting, organizing, and presenting information concisely.