> Markdown version of [/jobs/ext/3989821-senior-applications-engineer](https://www.wearedevelopers.com/jobs/ext/3989821-senior-applications-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Applications Engineer - **Company:** City of Boston - **Location:** Boston, MA, United States - **Experience:** Expert - **Salary:** $101,975 - $145,366 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Agile Methodology, Applications Architecture, Application Configuration Access Protocols, Application Integration Architecture, JIRA, Cascading Style Sheets (CSS), Software as a Service, Data Integration, Database Storage Structures, Web Development, Electronic Data Interchange (EDI), Project Management Software, Release Management, Enterprise Software Applications, Api Design, Data Pipelines, Servicenow - **Published:** October 28, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bb58d73b2e354880 ## About the Role * Four (4) years of full-time, or equivalent part-time, experience leading the configuration and administration of technical enterprise applications. A Bachelor's degree in a related field can be substituted for two (2) years of the required experience. A Master's degree can be substituted for three (3) years of the required experience. * Strong understanding of service management best practices (ITIL) and Agile methodologies. * Excellent communication and collaboration skills to work effectively with technical and non-technical audiences. * A user-centric philosophy of solution development, with a strong desire to understand underlying user needs and the ability to effectively serve them with well-designed technology that manifests in great UX. * Ability to interpret business requirements and translate them into technical solutions. * Experience working with APIs and integrations in production environments. * Proven track record of effectively troubleshooting system issues, identifying root causes, and implementing appropriate solutions. * Strong understanding of SaaS-based enterprise applications, database structures, and integration capabilities. Preferred, but not required: * Experience with web development languages (e.g., JavaScript, HTML, CSS) commonly used in workflow automation platforms. * Experience or certifications with ServiceNow, Jira, or other service and delivery platforms. ## Description As the Senior Applications Engineer, you'll be the primary architect for service delivery and project management platforms, and you'll set the direction for how we design, develop, and optimize their configuration so that teams can focus on delivery with the highest quality. The right candidate will be comfortable and experienced in managing integrations, workflow configurations, data pipelines, and complex platform administration. The Senior Applications Engineer will promote process improvements that leverage technology to provide simple, intuitive, and effective digital solutions and user experiences that improve how we deliver service to Bostonians., The Senior Applications Engineer will proactively collaborate with leadership and team members to determine the distribution of effort for the responsibilities listed below, where actual allocations can vary based on the current needs of the team and our stakeholders. Application Administration * Lead the administration, optimization, configuration, and customization of tools and applications that support service and project management. * Monitor systems and applications, analyze performance, and troubleshoot complex issues as needed; perform regular system maintenance and execute timely updates. * Assist in vendor management by escalating issues, collaborating with vendors to resolve issues, and proactively engaging vendors to effectively manage system changes. Application Configuration and Development * Collaborate with business stakeholders to understand and document service delivery requirements and processes. * Transform business needs into technical solutions that make the best use of platform capabilities and remain well-supported as service needs change. * Implement technical solutions by designing, configuring, developing, testing, and deploying changes in supported systems. * Thoroughly test and ensure quality as new and modified solutions are released. Application Architecture * Partner with stakeholders to shape the strategic direction of our tools and prioritize future development needs. * Serve as a project manager or team lead on complex projects. * Participate in designing systems and processes to analyze service management performance, including analytics instrumentation. * Negotiate and set release management practices that allow separate service delivery teams to evolve their use of the platform with minimal cross-team dependencies. * Ensure that our end-user experience is at the heart of technology decision-making. Pursue solutions that create simplicity, ease of use, and obvious value for our end users. Application Integration * Lead technical design and integration requirements gathering with other systems to support processes that require data exchange. * Build and maintain integrations with other City of Boston systems to remain compatible with data integration and security standards and remain consistent with current industry protocols. * Work with other DoIT teams to develop and implement a common technology and integration strategy across platforms. * Perform related work as required.