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# IT Technician

- **Company:** OTC NETWORKS INC.
- **Location:** Round Rock, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Bash Shell, Business Software, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Network Architecture, Windows PowerShell, Azure Active Directory, TCP/IP, Windows Deployment Services, Wireless Access Point, Wi-Fi Technology, Scripting, Microsoft Deployment Toolkit, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Laptops, Gsuite, Claude, GPT, User Accounts
- **Published:** October 28, 2026
- **Apply:** https://www.thejobnetwork.com/job/6b1786a1-a548-4101-9cd4-284b739cb8e8/it-technician

## About the Role

* Working knowledge of Windows and common business software
 * Hands-on experience installing, diagnosing, and replacing PC hardware components
 * Experience supporting printers and peripherals, ideally label printers and barcode scanners
 * Networking experience, including TCP/IP, DHCP, DNS, and Wi-Fi, ideally with Ubiquiti equipment
 * Experience with Active Directory and managing office domains
 * Familiarity with Microsoft 365, Google Workspace, Microsoft Azure, and Microsoft Entra ID
 * Scripting experience in PowerShell and/or Bash
 * Understanding of IT security fundamentals, including patching, endpoint protection, and backups
 * Understanding of how to read, create, and maintain thorough documentation
 * Strong troubleshooting and problem-solving skills
 * Clear, patient communication with employees of all technical levels
 * Ability to prioritize multiple requests and work independently
 * Willingness to learn new tools and technologies

Preferred Skills/Abilities:

 * Experience with Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), or other networked OS deployment methods
 * Experience with Windows OEM licensing, including OA3 key injection and the Microsoft Digital Operations Center
 * Experience administering and supporting Oracle NetSuite
 * Familiarity with AI tools such as ChatGPT or Claude
 * CompTIA A+ or Network+, or Microsoft certifications such as MD-102 or MS-102, * High school diploma or equivalent
 * Bachelor's degree in a related field preferred
 * 1-3 years of experience in IT support, helpdesk, or a related technical field

Physical Demands:

 * Must possess mobility to work in a standard warehouse setting
 * Able to lift, carry, push, and pull materials and objects weighing up to 50lbs
 * Able to stand or sit for the duration of the shift
 * Able to bend, reach, stoop, kneel, and climb to perform work

## Description

* Provide support to employees in person, by phone, and remotely. Troubleshoot hardware, software, and account issues
 * Set up, image, deploy, maintain, and repair desktops, laptops, peripherals, and printers
 * Maintain and troubleshoot the office and warehouse network infrastructure, including switches, wireless access points, firewalls, and cabling
 * Monitor servers and backups to keep company systems running and data protected
 * Manage user accounts and access, including onboarding and offboarding, email, and multi-factor authentication, across cloud platforms such as Microsoft 365, Google Workspace, and Microsoft Entra ID
 * Administer Active Directory and the office domain, including user and group management and domain-joined devices
 * Automate routine tasks with PowerShell and Bash scripts
 * Support warehouse and production systems, including label printers, standard printers, barcode scanners, and PC testing racks
 * Support Windows OEM licensing workflows, including OA3 key injection and the Microsoft Digital Operations Center
 * Keep systems secure and current through patching, endpoint protection, and license and asset tracking
 * Create and maintain thorough documentation of systems, networks, issues, fixes, and procedures so support stays consistent
 * Perform additional related duties, as assigned