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# Help Desk Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Elkhorn, WI, United States
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Office365, Laptops, User Administration
- **Published:** October 28, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/elkhorn/8382f5cd-f883-49af-8e37-4d4265271d7f

## About the Role

Elkhorn, WI*On-Site

Triage
Writing
Operations
Microsoft 365
Prioritization
Detail Oriented
Customer Service
Listening Skills
Technical Issues
Technical Support
Help Desk Support
Inventory Staging
Account Management
Business Valuation
Inventory Management
Lifecycle Management
IT Service Management
Organizational Skills
Full Stack Development
Effective Communication
Network Troubleshooting
Business Transformation
Troubleshooting (Problem Solving), * Excellent customer service and interpersonal skills

 * Strong verbal and written communication abilities
 * Experience working with IT Service Management (ITSM) platforms and ticketing systems
 * Ability to effectively triage, prioritize, and manage support requests in a fast-paced environment
 * Strong organizational skills with attention to detail and documentation accuracy
 * Active listening skills and a proactive approach to problem solving
 * Critical thinking and analytical troubleshooting capabilities
 * Experience supporting Windows-based environments, Microsoft 365 applications, and end-user devices
 * Experience with user account management and basic network troubleshooting preferred
 * Ability to work independently while collaborating effectively with IT team members

This position is ideal for an IT support professional who enjoys helping users, solving technical issues, and contributing to the reliable operation of enterprise technology services., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking an IT Help Desk Support Contractor to provide technical support for approximately 1,000 end users across a diverse organization. This role serves as a primary point of contact for IT support, delivering exceptional customer service while troubleshooting and resolving hardware, software, and access-related issues., Responsibilities include supporting Windows desktops and laptops, printers, mobile devices, Microsoft 365 applications, user account administration, and basic network connectivity. The contractor will also assist with asset lifecycle management activities, including receiving and staging equipment, inventory management, device deployment, hardware refresh initiatives, and the secure retirement of technology assets. Success in this role requires strong technical troubleshooting abilities, effective communication skills, and a customer-focused approach to problem resolution.