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# Equipment Technical Support Specialist (PPG#337719)

- **Company:** BARTON STAFFING SOLUTIONS, INC.
- **Location:** West Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Communication Softwares, Microsoft Office, Microsoft PowerPoint
- **Published:** October 28, 2026
- **Apply:** https://www.thejobnetwork.com/job/73f8bb70-91c4-4315-bbc6-9af20b3c9072/equipment-technical-support-specialist-ppg

## About the Role

* Post-secondary technical diploma in a related field.
 * Relevant maintenance, repair, or technical service experience, along with a willingness to participate in ongoing technical training.
 * Minimum of 3 years of customer service experience.
 * Experience in the aerial work platform, material handling, construction equipment, or a related industry is strongly preferred but not required.
 * Ability to work independently while performing technical service and repair tasks as needed.
 * Strong understanding of mechanical systems, electrical components, and equipment hardware.
 * Ability to read and interpret technical manuals, drawings, and electrical and hydraulic schematics.
 * Strong computer skills, including Microsoft Word, Excel, PowerPoint, and other Microsoft Office applications.
 * Familiarity with communication software and technical troubleshooting tools.
 * Excellent verbal and written communication skills, with the ability to explain complex technical information to customers.
 * Strong problem-solving skills and the ability to evaluate equipment issues and determine appropriate solutions.
 * Self-motivated with a commitment to continuous learning and technical development.
 * Valid passport and ability to travel throughout the United States as required.

## Description

Job DescriptionFull-Time, Direct HireLocation-West Chicago, ILPay range 70K-75K Depending on Experience Hours: 1st shift Mon-Fri (start time can be flexible but will work 8 hours/day)
Position Summary Our client is seeking an Equipment Technical Support Specialist to provide technical support, troubleshooting assistance, and training to customers using specialized access equipment. This role serves as a key point of contact for customers experiencing equipment issues, providing telephone support, diagnosing technical problems, and coordinating solutions with internal departments.
The ideal candidate combines strong mechanical and technical knowledge with excellent customer service and communication skills. This individual will also support new product launches, deliver technical training, and help improve overall customer service responsiveness and product knowledge., * Provide technical assistance, troubleshooting guidance, and training to customers regarding equipment operation, repair, and maintenance.

 * Deliver training to customer service personnel to improve technical knowledge and responsiveness.
 * Prepare and submit weekly reports accurately and on time.
 * Read and interpret technical manuals covering equipment setup, calibration, operation, repair, maintenance, testing, and quality.
 * Interpret technical drawings, electrical schematics, and hydraulic circuits.
 * Diagnose equipment faults, assess their severity, and determine appropriate troubleshooting and repair solutions.
 * Evaluate the condition of individual components, the quality of repairs, and the suitability of replacement parts or equipment modifications.
 * Communicate technical information clearly to customers, including troubleshooting procedures, repair recommendations, and answers to product-related questions.
 * Address customer concerns and complaints professionally while promoting products and services when appropriate.
 * Collaborate with internal departments to exchange diagnostic information and resolve technical issues.
 * Analyze data from equipment trials and simulations to identify faults and evaluate equipment performance.
 * Coordinate and schedule repair and maintenance activities as needed.
 * Support new product launches and ongoing technical training initiatives.
 * Travel throughout the United States as required, including occasional visits to a corporate office in Ontario, California.

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