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# Help Desk Analyst

- **Company:** CGI Group
- **Location:** Lebanon, VA, United States
- **Salary:** $43,300 - $98,100
- **Contract:** Permanent contract
- **Skills:** Financial Software, Oracle (Applications), Standard Sql, SAP (Applications), Web Applications, Working Model 2D
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=578d74e5afbf0431

## About the Role

Strong familiarity with the organizations, roles, and systems involved in the federal financial management process
Experience in implementation and or support of a federal ERP system (Momentum strongly preferred)
Experience training novice/new users on a federal ERP system (Momentum strongly preferred)
Experience and comfort facilitating meetings, training sessions, and group presentations
Demonstrated skills in the development/execution of SOPs, QRGs and step by steps using a Financial System
Proficient in testing and documentation of system functionality
Strong analytic thinking skills
Desired qualifications/non essential skills required:
Previous experience with or support of ERP Financial Software (e.g. Oracle, SAP, Momentum) preferred.
Knowledge of SQL, * Analytical Thinking

 * Business Analysis
 * Communication
 * English
 * Help Desk/IT Services
 * Momentum Overall

## Description

CGI is seeking new members for our highly collaborative Tier 2 service desk team supporting a variety of Momentum Enterprise Suite related initiatives for our clients. Our members will interact directly with our clients, collaborate with our implementation and operations and maintenance teams to analyze and quickly resolve issues, and participate in frequent professional development and team building. This is a long term position, and work will primarily take place out of CGI Federal's office in Lebanon, VA.
This position is located in our Lebanon, VA office; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

Provide phone, email and web based support one on one to users as they complete work in Momentum
Participate in future Momentum Upgrade activities
Collaborate with other team members, implementation, and operations and maintenance teams to identify and correct client problems.
Provide support for other federal government mandated initiatives implemented by the client.
Testing system functionality and troubleshooting system errors.