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# Information Technology Technician II

- **Company:** Reno-Sparks Indian Colony
- **Location:** Reno, NV, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** VoIP, File Systems, Microsoft Office, Internet Protocol Telephony, Information Technology, Network Server
- **Published:** October 28, 2026
- **Apply:** https://www.thejobnetwork.com/job/2ca8b265-5318-4b2b-933b-faa154401deb/information-technology-technician-ii

## About the Role

Associate's degree in computer science OR 5+ years' professional networking/repair/software support experience

 - Working knowledge of CAT 5/5e/6 cabling, termination, and jacks
 - Proficiency in RSIC applications within 1 month (Blackbaud, Accufund, Microsoft Office, VoIP)
 - Programming principles knowledge; strong written/verbal communication
 - Age 21+ with eligibility for RSIC vehicle insurance; physical/manual dexterity

## Description

Key responsibilities include installing/configuring computers and approved software; monitoring operating systems and applications to troubleshoot issues; assisting with network servers and VoIP systems; handling help-desk calls and end-user support; coordinating with Managed Services consultants, vendors, and backup processes; recommending and implementing upgrades to protect system integrity; maintaining licensing records and IT supplies specs; completing network/telecom cabling; and assisting with RSIC website updates., Your morning often starts by checking overnight alerts, backups, and open tickets, then prioritizing what will keep teams productive. You'll move between quick desk-side fixes and focused work in server/network spaces-coordinating timing with Managed Services so updates and changes are smooth.

Midday is usually a mix of phone/VoIP questions, account or application hiccups, and helping staff get comfortable with approved tools through short, practical coaching. You may document a solution, update licensing notes, or prep purchase specs for needed supplies.

Later in the day, you'll validate that core systems stay connected (email, file access, conferencing, and administrative platforms), wrap up follow-ups with vendors, and leave clear notes so issues don't linger. The pace is steady, service-oriented, and rooted in solving problems the right way.