> Markdown version of [/jobs/ext/3992871-technical-services-advisor](https://www.wearedevelopers.com/jobs/ext/3992871-technical-services-advisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Services Advisor - **Company:** Graphic Packaging International, Inc - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Salary:** $92,600.0 - $123,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft PowerPoint - **Published:** October 28, 2026 - **Apply:** https://www.atlantacareerpath.com/job.asp?id=3475549158&tx=TT4542TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Four-year degree with engineering preferred. * Five years of work experience in one of the following: papermaking, printing or converting. Required Skills: * Extensive knowledge with Microsoft programs (excel, word, PowerPoint) SCHEDULE DEMANDS: * General schedule is an 8-hour M-F assignment, however, employee must be willing to work alternate schedules occasionally; that may include early mornings, nights, and/or weekends and be punctual while doing so. Weekend and evening on call responsibilities based on rotation. * Up to 75% travel to include flying, driving, riding or by rail. PHYSICAL DEMANDS: * Sitting or standing for extended periods of time up to 8+hours. * Occasional Lifting up to 20 lbs. * Reading computer screen or other electronic devices. * Use of various office hand and electrical tools or equipment. KEY COMPETENCIES: * Problem solving skills * Solid technical skills * KT training * Negotiating skills * Self-motivated * Good oral and written communication skills * Conflict management * Applies advanced knowledge of technical concepts to manage projects and solve complex issues * Influences without authority and can engage peers and other leaders to get results * Persuades, action oriented, customer focus, drives results, instills trust, decision quality, plans and aligns, self-development Disclaimer The candidate must be able to perform the essential functions of the position satisfactorily, with or without a reasonable accommodation. Graphic Packaging retains the right to change or assign other duties to this position. ## Description The Technical Services Advisor serves as the vital link between our customers, sales teams, and manufacturing operations to champion a premium customer experience. Reporting directly to the Mill Quality Director , this role supports our global vision by managing technical relations for a dedicated portfolio of customers and material substrates, actively investigating and resolving technical quality issues while leveraging those findings to improve production systems at the mills and extrusion facility. As a key liaison across departments, this individual works in close alignment with manufacturing teams on product development, trial runs, and new business onboarding, while simultaneously providing critical commercial support to expand existing accounts and drive volume and margin improvements. Designed as a strong professional development pathway, the role involves creating and delivering comprehensive technical training programs for both internal staff and external clients and requires a dynamic professional ready to travel extensively up to 75% of the time to interface directly with customers and production sites., Primary job functions include, but are not limited to the following: * Managing Customers * Quality Complaint Investigation * Entering and Processing Complaints * Document trips visits/calls * Customer focus and Improving the Customer Experience * Supporting sales * Managing T&E * New Capital Upgrades or Equipment * Follow trial product to determine and report performance * Work will mills on improvements or process changes * Manufacturing Systems * Support the mills and extrusion facility * Primary Tech Rep resource for specific facilities * Participate in crew training and meetings at primary mill * Serve as customer advocate * Audit Mill Quality Systems * Developing a relationship with the customers and learning their processes. Learning the various complex product lines within Mill Division and the application challenges. Understanding the manufacturing system and capabilities of each mill. * This role interacts with other Tech Reps, Quality Mgrs., Sales, Customer Service, Customers and R&D. * Other * Tracking new technology development * Attending trade shows * Personal Responsibility Safety * Other duties as assigned.