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# Lead Catcher - WA, OR, CA Based Remote

- **Company:** Waterco of the Central States, Inc.
- **Location:** Bellingham, WA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Salesforce.Com
- **Published:** October 28, 2026
- **Apply:** https://www.thejobnetwork.com/job/34f06c44-a596-4c33-9139-fd3eb1addd8f/lead-catcher-wa-or-ca-based-remote

## About the Role

* 1-3 years of experience in customer service, call center operations, lead management, appointment setting,sales support, or a related customer-facing role preferred
 * High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred)
 * Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
 * Strong communication and organizational skills
 * Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

## Description

Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize
appointment opportunities.

 * Follow established outreach standards, communication cadences, and engagement workflows to ensure
consistency and effectiveness.

 * Take ownership of customer interactions through appointment confirmation, timely follow-up, and accurate
resolution of inquiries.

 * Build trust and maintain a high-quality customer experience through professionalism, responsiveness, and
effective communication.

 * Demonstrate persistence, resilience, and disciplined follow-up to re-engage prospects and advance sales
opportunities.

 * Confidently guide customers through qualification and appointment-setting while balancing customer needs
with business objectives.

What You'll Do:

 * Lead Qualification & Appointment Validation and Scheduling
 + Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other
automated tools.

 + Confirm customer interest, appointment details, and qualification requirements prior to the consultation.
 + Meet designated lead-to-appointment conversion and responsiveness targets.
 * Sales Pipeline & Team Support
 + Partner closely with Regional Sales Coordinators and Household Sales Representatives to ensure smooth
appointment scheduling and transitions throughout the sales process.

 + Assist in maintaining appointment conversion, responsiveness, and lead management performance
objectives.

 * Systems Support Functions
 + Maintain accurate, comprehensive customer records in Salesforce, including scheduling details, lead
dispositions, customer interactions, and engagement activities.

 + Document all customer communications, outreach efforts, appointment outcomes, and routing actions in
real time to ensure visibility and continuity.