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# Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Ripon, WI, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Software Applications, Desktop Computing, Issue Tracking Systems, Software Deployment, Information Technology, Laptops, Zendesk
- **Published:** October 28, 2026
- **Apply:** https://www.dice.com/job-detail/3692b7cd-4342-4b66-a629-72376887c9a3

## About the Role

The ideal candidate has at least 2 years of experience in end-user support, troubleshooting hardware and software issues, and providing excellent customer service. This is a hands-on role for someone who enjoys working directly with employees, resolving technical issues, and keeping day-to-day operations running smoothly., * 2+ years of experience in IT help desk, desktop support, or end-user technical support.

 * Experience using a ticketing system such as Zendesk, including searching for solutions and documenting incidents. Familiarity with AI-assisted search tools is a plus.
 * Working knowledge of Microsoft 365 and common end-user applications.
 * Hands-on experience troubleshooting desktops, laptops, printers, and peripheral devices.
 * Experience with PC imaging, hardware replacements, device deployments, and workstation setup.
 * Strong customer service and communication skills, including the ability to work effectively with frustrated users.
 * Ability to work onsite in Ripon and spend a significant portion of the day supporting users throughout the facility, including manufacturing areas.
 * Strong organizational skills and the ability to manage competing priorities.

Preferred Qualifications

 * Associate degree in Information Technology, Computer Science, or a related field.
 * Experience supporting users in a manufacturing environment.
 * Familiarity with AI-enabled features within ticketing systems or knowledge bases., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are seeking a customer-focused IT Support Specialist for a critical 4-month contract opportunity providing coverage for an established IT team. This role supports employees in both office and manufacturing environments, delivering hands-on technical assistance and remote support to users across the United States., * Provide Level 1 and basic Level 2 technical support to remote and onsite employees.

 * Troubleshoot and resolve issues involving PCs, laptops, printers, Microsoft 365, software applications, and peripheral devices.
 * Deploy, configure, image, and replace computers and other end-user devices.
 * Provide deskside support in both office and manufacturing environments, including support for devices connected to manufacturing equipment.
 * Respond to approximately 10-20 support tickets per day, depending on volume.
 * Document incidents, resolutions, and troubleshooting steps in the ticketing system.
 * Prioritize incoming requests and escalate complex issues to the appropriate IT team member.
 * Deliver professional, responsive customer service to employees with varying levels of technical expertise.
 * Assist with device installations, software setup, hardware replacements, and general end-user technology needs.