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# Desktop Support Technician

- **Company:** CYNET SYSTEMS INC.
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Salary:** $39,520.0 - $49,920.0
- **Contract:** Contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple IOS, Apple Mac Systems, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Google Talk, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Microsoft PowerPoint, Productivity Software, Software Engineering, TCP/IP, Microsoft InTune, Information Technology, Deployment Automation, Gsuite, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://www.dice.com/job-detail/69bb03c7-e105-4080-abbb-016e454513e2

## About the Role

* 5 to 7 years of IT experience in desktop or end-user support.
 * Hands-on experience with Office 365 troubleshooting and administration.
 * Strong knowledge of Windows 10/11 and macOS platforms.
 * Experience imaging and deploying devices, with Windows Autopilot and Intune preferred.
 * Familiarity with networking fundamentals, including TCP/IP, DHCP, DNS, VPN, and Wireless.
 * Experience in productivity tools, including Word, Excel, PowerPoint, and Outlook.
 * Strong organizational skills with the ability to prioritize multiple tickets and requests.
 * Excellent interpersonal and customer service skills with a problem-solving mindset.
 * Experience working in a help desk or call center environment preferred.
 * Certifications such as MCP, CompTIA A+, or ITIL Foundation are preferred.
 * Due to nature of job The candidate must have Ability to lift up to 50 lbs.

## Description

The organization is seeking a Desktop Support Technician to provide deskside and remote support for Windows and Apple systems, manage asset tracking, and troubleshoot hardware and software issues., * Provide deskside and remote support for Windows and Apple laptops and desktops.

 * Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).
 * Perform device imaging, deployment, and post-deployment troubleshooting.
 * Configure and troubleshoot end-user devices.
 * Support mobile device setup and troubleshooting (iOS and Android).
 * Diagnose and resolve hardware and software conflicts.
 * Manage tickets in ServiceNow (or similar ITSM tool), including classification, assignment, tracking, and closure.
 * Collaborate with cross-functional teams to onboard new hires, including accounts, devices, and access.
 * Ensure hardware assignments are accurate and recorded in the asset management system.
 * Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows and outflows.
 * Coordinate with vendors for repairs or replacements of malfunctioning equipment.
 * Ensure support activities comply with IT policies, security standards, and SLAs.
 * Participate in rotational on-call support, including nights and weekends.