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# Field Technical Support Professional

- **Company:** Trimble Inc.
- **Location:** Lake Oswego, OR, United States
- **Experience:** Experienced
- **Salary:** $58,300.0 - $80,100.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Cloud Computing, Construction Estimating Software, Database Queries, Query Languages, Internet Information Services (IIS), Virtual Private Networks (VPN), Simple Mail Transfer Protocols, Windows Servers, Virtual Desktops, Network Connections, Server Administration, SQL Databases, Network Server, Accubid
- **Published:** October 28, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88723987/1

## About the Role

* 3+ years of hands-on technical support experience managing hosted enterprise ERP or cloud infrastructure environments (Azure, AWS).

 * Proven proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations.

 * Practical working knowledge of SQL Server administration, relational database querying, and performance issue resolution.

 * Exceptional written and verbal communication skills with a demonstrated ability to de-escalate urgent issues and manage enterprise customer interactions.

Bonus Points For:

 * Direct experience supporting Viewpoint Vista, ProContractor, Accubid, AutoBid, or comparable construction management software platforms.

 * Experience managing tiered escalation workflows within modern enterprise CRM and incident management ticketing platforms.

## Description

Elevate Support as our Next Cloud Hosting Field Technical Support Professional

Are you ready to solve complex technical challenges and directly impact mission-critical operations for leading construction and engineering firms worldwide? Join Trimble's dynamic AECO division, where your technical problem-solving and passion for customer success will keep enterprise platforms running seamlessly., * Deliver rapid, high-impact technical triage and resolution for critical hosted enterprise environments across phone, chat, email, and ticketing portals.

 * Troubleshoot and administer complex cloud hosting ecosystems, resolving intricate issues across virtual desktop platforms, Windows Server infrastructure, and network connectivity.

 * Diagnose database queries, SQL data integrity, and enterprise communication configurations to restore service quickly during high-priority incidents.

 * Champion customer success by keeping stakeholders informed with transparent, proactive communication while refining support procedures for maximum efficiency., * Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.