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# IT Technician Analyst

- **Company:** Copeland LP
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cyber Security, Computer Networks, System Configuration, Ethernet, Health Information Management, Supervisory Control and Data Acquisition (SCADA), Network Troubleshooting, Microsoft Office, Radio-Frequency Identification, Service Pack, TCP/IP, Virtual Local Area Networks, Visual Systems, Tablet Computers, Firewalls (Computer Science), Information Technology, User Accounts
- **Published:** October 28, 2026
- **Apply:** https://www.dice.com/job-detail/01d9fd47-2010-4e56-8c54-6222f523e2fe

## About the Role

* Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
 * 2 years of IT support experience, preferably in a manufacturing or industrial environment.
 * Strong knowledge of Windows operating systems, Office 365, and Active Directory.
 * Experience with ERP/MES systems, industrial PCs, and production IT hardware.
 * Familiarity with networking concepts (TCP/IP, VLANs, industrial Ethernet, firewalls).
 * Hands-on experience with handheld scanners, label printers, and production-related IT devices.
 * Strong troubleshooting skills and ability to work under pressure in a production-critical environment.
 * Good communication skills and ability to work with cross-functional teams (IT, Engineering, Operations).

## Description

The IT Technician supports and maintains the technology infrastructure within the manufacturing environment, ensuring systems, networks, and devices operate efficiently to minimize downtime in production. This role provides hands-on technical support for shop floor systems, production equipment integration, and office IT resources, contributing to overall plant reliability and productivity., Technical Support & Maintenance

 * Provide first and second-level IT support for hardware, software, and network issues across manufacturing and office environments.
 * Troubleshoot and resolve issues with end-user devices, including PCs, industrial PCs (IPCs), tablets, handheld scanners, printers, and labelers.
 * Support and maintain manufacturing-specific applications (MES, ERP interfaces, SCADA, production monitoring systems).
 * Assist in installing, configuring, and maintaining PCs, servers, industrial switches, and shop floor IT equipment.
 * Manage user accounts, access control, and security compliance (Active Directory, , ERP systems).

Manufacturing Systems Support

 * Support production line IT devices such as barcode/RFID scanners, HMIs, vision systems, and quality control equipment.
 * Monitor and ensure uptime of IT infrastructure supporting automated lines.
 * Collaborate with engineering and operations teams to integrate IT systems with production machinery.
 * Maintain backups and recovery procedures for production systems.

Networking & Infrastructure

 * Assist with the setup, maintenance, and troubleshooting of plant networks (fiber/copper, industrial switches, VLANs).
 * Support wireless connectivity for mobile and handheld devices used in production.
 * Maintain server rooms, UPS systems, and network closets in compliance with IT standards.

Cybersecurity & Compliance

 * Ensure compliance with IT security policies and industry standards.
 * Apply security patches, updates, and antivirus management on production systems.
 * Report and escalate cybersecurity incidents.