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# Technical Support Engineer, Application Performance

- **Company:** CloudFlare
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Artificial Intelligence, Apache HTTP Server, Application Firewall, Application Performance Management, Bash Shell, Border Gateway Protocol, System Configuration, Linux, Domain Name System (DNS), HTTP Secure, Web Servers, Internet Information Services (IIS), Issue Tracking Systems, Internet Protocol, Traceroute, OSI Models, Python (Programming Language), CURL, Routing, Nginx, OpenSSL, WordPress, Scripting, Transport Layer Security, Load Balancing, Caching, Git, Information Technology, Cloudflare
- **Published:** October 28, 2026
- **Apply:** https://www.disabledperson.com/jobs/76258505-technical-support-engineer-application-performance

## About the Role

* 3-5 years of experience working in a technical Customer Support role, preferably as part of a team working with large enterprise customers
 * Self-driven and comfortable learning new technologies and systems on an ongoing basis
 * Excellent written and verbal communication skills
 * Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
 * Strong understanding of DNS, SSL/TLS, and HTTP(S) protocols
 * General understanding of HTTP reverse proxying, caching, and load balancing
 * Experience using Linux and associated command line tools, including curl, dig, traceroute, openssl, git, etc.
 * Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
 * Experience installing and configuring web servers like Apache, Nginx, and/or IIS, * Prior experience with the Cloudflare platform, especially for personal projects/websites
 * Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
 * Experience configuring network or application firewalls
 * Degrees or certifications in Computer Science, Information Technology, and related fields
 * Fluency in Mandarin, Spanish, and/or Portuguese

## Description

At Cloudflare, were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, youll fit right in.

Available Locations: Hybrid - Austin, TX

Schedule: This is a full-time, Tuesday-Saturday role requiring a firm start time of 11:00 AM Central Time to align with our global operations. This role requires you to be able to come into our Austin office twice a week.

About the Department

The Customer Support Team is dedicated to resolving complex issues and providing technical assistance across various channels, including phone, email, chat, and social media. Our team passionately advocates for all customers, from individual Wordpress bloggers to Fortune 500 customers handling millions of clients daily. By actively listening to real-world pain points and use cases, we serve as the vital link between our customers and the rest of Cloudflare and play a key role in building a better Internet every day!

What Youll do

As a Technical Support Engineer at Cloudflare, youll work directly with customers and cross-functional teams to tackle a variety of technical challenges. Youll gain hands-on experience with our products, learn the inner workings of Cloudflares offerings, and deepen your understanding of internet technologies. This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company. Join us to enhance your skill set while making a real impact!

Responsibilities

 * Fulfill support requests by communicating with Cloudflare customers via chat, email, and phone
 * Collaborate with senior engineers to analyze and troubleshoot customer issues
 * Track support requests using our ticketing system
 * Participate in team meetings to discuss and share feedback
 * Help define and update AI skills and conversational journeys to ensure up-to-date knowledge is available in automated workflows, as well as updating other internal- and public-facing documentation as needed.
 * Provide feedback on our product and potential improvements based on customer interactions
 * Support the team in testing new releases and reporting bugs
 * Perform other duties/projects as assigned