> Markdown version of [/jobs/ext/3994107-automation-ai-support-consultant](https://www.wearedevelopers.com/jobs/ext/3994107-automation-ai-support-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Automation & AI Support Consultant

- **Company:** Pull Skill
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Microsoft Excel, Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Confluence, JIRA, Microsoft Online Services, Information Systems, Identity and Access Management, Knowledge Management, Microsoft Office, Windows PowerShell, Power BI, Microsoft Copilot, SQL Databases, Scripting, Microsoft Power Automate, Delivery Pipeline, Software Security, Powerquery, Microsoft Copilot Studio, Information Technology, Vba Programming Language, Low-code, Powerapps
- **Published:** October 28, 2026
- **Apply:** https://www.dice.com/job-detail/d7a6cd10-0a8f-499c-b163-67130cede9f8

## About the Role

* Bachelor's degree in information technology, computer science, engineering, information systems, or equivalent practical experience.
 * 5+ years of experience in Digital Workplace, Microsoft 365, automation, low-code development, solution architecture, or platform governance, including product leadership, cross-functional coordination, and responsibility for complex technical ecosystems.
 * Strong expertise in Microsoft 365 collaboration services, Power Platform, tenant governance, and related security, compliance, and responsible AI considerations.
 * Ability to combine strategic leadership, product ownership, technical judgment, and operational coordination, with the ability to lead initiatives independently and take accountability for critical environments.
 * Experience contributing to projects involving change management and user support in the adoption of new solutions.
 * Strong stakeholder-management, coaching, and communication skills, with the ability to coordinate business teams, Tech Leads, L2/L3 teams, and external partners across implementation, operations, and advanced support.
 * Experience with Excel/VBA or Power Query and a working understanding of Power BI.
 * Practical experience defining standards and reviewing, remediating, approving, and productionizing citizen-developed solutions.
 * Strong knowledge of application security, lifecycle management, testing, controlled releases, monitoring, documentation, and responsible AI integration.

Preferred Qualifications

 * Experience with Dataverse, Power Fx, APIs, SQL, scripting, or deployment pipelines.
 * Experience leading a Power Platform, Copilot, or citizen-development governance program, including defining operating standards, controls, and adoption practices.
 * Relevant Microsoft Power Platform, Copilot Studio, Power BI, or Microsoft 365 certification.
 * Proficiency with communication and project management tools such as Zoom, Jira, and Confluence, and the ability to use them effectively to coordinate delivery across technical and business teams.
 * Fluency in spoken and written English.
 * Appreciation for a high-performance, premium brand environment and the qualities it requires, including excellence, rigor, attention to detail, and creativity.

## Description

* Lead the deployment and governance of Microsoft Copilot and AI use cases, supporting business adoption and defining eligibility, usage, security, compliance, and responsible AI requirements.
 * Support and enforce a global governance framework for Microsoft 365, Power Platform, and collaboration services, covering security, compliance, access management, data, architecture, licensing, and usage.
 * Identify, prioritize, and deliver automation opportunities using Power Automate, Power Apps, Copilot Studio, PowerShell, Microsoft Graph API, Excel/VBA, Power Query, and related Microsoft tools.
 * Define best practices, reusable patterns, technical standards, and production-readiness requirements for business-built solutions.
 * Review, validate, approve, and remediate citizen-developed solutions, applying appropriate security, data, architecture, and responsible AI controls.
 * Industrialize high-value prototypes by strengthening architecture, testing, deployment, monitoring, documentation, ownership, and support.
 * Coach business makers and help teams select and maintain the simplest secure, supportable, and sustainable technology for each use case.
 * Act as the technical and functional subject-matter expert for business makers and support teams, providing guidance and leading the resolution of complex issues.
 * Structure the L2/L3 operating and support model, formalize procedures, documentation, and knowledge management, and drive service quality and continuous improvement.