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# IT Help Desk Support Specialist

- **Company:** Robert Half
- **Location:** Los Angeles, CA, United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, BASIC (Programming Language), Microsoft Outlook, CompTIA Network+, Virtual Private Networks (VPN), System Center Configuration Manager, Network Connections, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Wide Area Networks, Wi-Fi Technology, Internet Protocol Telephony, ServiceNow IT Service Management, Office365, Peripherals, Microsoft InTune, Information Technology, Deployment Automation, Laptops, User Administration, User Accounts
- **Published:** October 28, 2026
- **Apply:** https://dejobs.org/x/x/91C23BE9FBC342C28727A3C0008CC146/job/

## About the Role

Desired Skills

 * Microsoft Intune device management and endpoint administration.
 * Azure Active Directory (Microsoft Entra ID).
 * Endpoint security platforms such as Microsoft Defender.
 * PowerShell scripting and automation.
 * Experience supporting hybrid and remote workforce environments.
 * Knowledge of imaging and deployment technologies (Autopilot, SCCM/MECM).
 * Ability to prioritize multiple requests and meet service-level objectives.
 * Strong documentation and process improvement skills.
 * Experience supporting executive-level users., * Bachelor's degree in Information Technology, Computer Science, or related discipline.
 * Industry certifications such as:
 * CompTIA A+
 * CompTIA Network+
 * Microsoft Certified: Modern Desktop Administrator Associate
 * Microsoft 365 Certified: Endpoint Administrator Associate
 * ITIL Foundation
 * Experience in a mid-sized or enterprise corporate environment.
 * Familiarity with cybersecurity best practices and compliance standards.
 * Experience with VoIP systems and collaboration technologies.

Physical Requirements

 * Ability to lift and transport equipment up to 50 pounds.
 * Ability to move throughout office environments and perform hands-on hardware support.
 * Ability to work on-site in Irvine, CA and travel between local office locations if needed.
Technology Doesn't Change the World, People Do.®

## Description

We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment., * Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.

 * Diagnose and resolve complex hardware, software, operating system, and application issues.
 * Install, configure, maintain, and upgrade workstations, software, and equipment.
 * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
 * Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).
 * Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.
 * Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.
 * Document incidents, resolutions, and procedures within the IT ticketing system.
 * Escalate issues to appropriate teams when necessary and track resolution through completion.
 * Maintain inventory of IT assets and assist with technology refresh initiatives.
 * Support conference room technology, audio/video equipment, and meeting room setups.
 * Participate in after-hours support, maintenance activities, and on-call rotations as required.
 * Follow company security policies and assist with endpoint compliance initiatives.