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# IT Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Aurora, CO, United States
- **Experience:** Starter
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Issue Tracking Systems, Productivity Software, Remote Service Software, Enterprise Software Applications, Peripherals, Laptops, 3-tier Architectures, User Administration
- **Published:** October 28, 2026
- **Apply:** https://dejobs.org/x/x/E1F55BA9E90C46ACAB7E680674BF3F1D/job/

## About the Role

* 1-3 years of Help Desk, Service Desk, or Desktop Support experience.
 * Experience supporting Windows operating systems and common enterprise applications.
 * Knowledge of user account management, password resets, and workstation configuration.
 * Familiarity with hardware troubleshooting, device deployment, and workstation imaging.
 * Basic understanding of networking, operating systems, hardware, security, and telephony concepts.
 * Experience working with ticketing systems and incident management processes.
 * Strong problem-solving and troubleshooting skills.
 * Excellent verbal and written communication skills.
 * Demonstrated commitment to delivering exceptional customer service., * Experience supporting Microsoft 365 environments.
 * Exposure to Active Directory and user administration.
 * Familiarity with remote support tools and ITSM platforms.
 * Experience in an enterprise or multi-site support environment.

Top Skills

 * Help Desk / Service Desk Support
 * Windows Support & Troubleshooting
 * Password Resets & User Administration
 * Hardware & Software Support
 * Workstation Imaging & Deployment
 * Printer & Peripheral Support
 * Mobile Device Support
 * Ticket Management
 * Customer Service & Communication
 * Basic Networking & IT Fundamentals

## Description

We are seeking a Help Desk Analyst to provide first-level technical support to end users across the organization. This role is responsible for delivering over-the-phone, remote, and deskside support for hardware, software, mobile devices, and general IT-related issues. The ideal candidate will possess strong customer service skills, a solid technical foundation, and the ability to troubleshoot and resolve a wide range of end-user support requests., * Serve as the primary point of contact for technical support requests via phone, email, ticketing system, and walk-up support.

 * Troubleshoot and resolve hardware, software, mobile device, and workstation-related issues.
 * Provide remote and deskside support to end users across the organization.
 * Document, track, and manage support tickets through resolution while ensuring timely follow-up.
 * Perform password resets, account support, and new user setup activities.
 * Configure and deploy desktops, laptops, peripherals, and mobile devices.
 * Assist with workstation and laptop imaging, deployments, and upgrades.
 * Provide support for business applications and productivity tools.
 * Troubleshoot and support printers, copiers, phones, and other peripheral devices.
 * Escalate complex Tier 2 and Tier 3 issues to appropriate support teams.
 * Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
 * Adhere to established IT processes, procedures, and service level expectations.