> Markdown version of [/jobs/ext/3994541-technical-support-engineering](https://www.wearedevelopers.com/jobs/ext/3994541-technical-support-engineering). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Engineering

- **Company:** Safran Usa, Inc.
- **Location:** Grand Prairie, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, AutoCAD, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint
- **Published:** October 28, 2026
- **Apply:** https://dejobs.org/x/x/D995DF6E40A743359F39F712684533C0/job/

## About the Role

* Bachelor's Degree (B.A.) from four-year college or university; 0 -3 years of related experience and/or training; or equivalent combination of education and experience.

 * Intermediate Level - Microsoft Office: Outlook, Word, Excel, PowerPoint,

 * Knowledge and experience using AutoCAD or equivalent is preferred

 * Ability to quickly learn and use internal systems such as TurboDawg and Prime.

 * Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization.

 * Experience in Aerospace is a plus.

## Description

To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work; thus allowing the technicians to remain focused on their work., * Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments. Requires technical (mechanical) knowledge of Turbo shaft engines, FCU's/HMU's, and an understanding of SafranHE's technical documentation to ensure each request is processed in the appropriate manner to close the issue.

 * Maintains records of requests and the work accomplished to close the issue.

 * Identifies and takes the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production.

 * Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group.

 * Participates in, and sometimes manages internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost.

 * Coordinates problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians. Oversees when necessary the repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts.

 * Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process.

 * May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities.

 * Manages or participates in internal investigations as directed by Quality department and/or management.