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# Desktop Support Technician

- **Company:** NTT DATA Corporation
- **Location:** McKinney, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Networking Hardware, Firewalls (Computer Science)
- **Published:** October 28, 2026
- **Apply:** https://careers-inc.nttdata.com/talentcommunity/apply/1444008400/?locale=en_US

## About the Role

* 3+ years experience in IT/Desktop Support

Additional Skills:

 * High School Diploma or equivalent

 * Undergraduate degree or some college coursework preferred

 * Strong knowledge of Windows operating system environment

 * Solid client service skills

 * A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required

 * Ability to physically perform general office requirements

 * Must be able to perform essential responsibilities with or without reasonable accommodations

 * Travel including overnight domestic or international trips may be required

## Description

This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution. Additionally this role will need to preform "Smart Hands" support for network devices as well as on site Server. The smart hand support would always be directed by an NTTDATA resource to direct the activity while the tech is on site., * Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

 * Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.

 * They may make policy recommendations to their managers and be an escalation point for less experienced team members.

 * Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printer.

 * Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on Network devices i.e. Firewall, switchs, routers etc. including cable management

 * May respond to calls after normal business hours per leader instructions.

 * Identifies potential issues that could adversely impact end user experience and takes corrective action.

 * Works to update and resolve tickets in a timely manner to achieve Service Levels.