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# Enterprise Service Desk Senior Technician (SIPRNet)

- **Company:** Caci Inc
- **Location:** Oklahoma City, OK, United States
- **Experience:** Expert
- **Salary:** $42,141.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Information Technology Operations, Internet Protocol, Network Routers, Os Ticket, Information Technology, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b82da7ca146663c6

## About the Role

Required:

 * Ability to obtain and maintain a DoD Secret Security Clearance .
 * High school diploma and 6 to 10 years of relevant technical support experience.
 * A bachelor's degree in a related field may substitute for up to five years of relevant experience.
 * Ability to obtain a CompTIA Security+ certification, or equivalent certification, within six months of hire.
 * Strong verbal and written communication skills with the ability to explain technical concepts to a variety of audiences.
 * Demonstrated ability to work effectively in a collaborative, team-oriented environment.
 * Experience supporting service desk operations, including troubleshooting, incident management, and ticket resolution.
 * Hands-on experience supporting end-user devices, operating systems, applications, and related support tools.

Desired:

 * Active DoD Secret Clearance or higher.
 * CompTIA Security+ certification or equivalent.
 * Experience supporting users and systems within classified environments.
 * Experience using ServiceNow or a comparable IT service management platform. Experience working in a 24/7 operational support environment.
*

## Description

CACI is seeking a Senior Enterprise Service Desk Technician to support the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force. As part of a team driving the modernization of Air Force IT operations, you will help transition support services from a traditional base-centric model to a streamlined enterprise service delivery approach.

This is an exciting opportunity to help establish and support a new centralized Secret Internet Protocol Router Network (SIPRNet) Service Desk capability . In this role, you will provide advanced technical support, resolve complex issues, and contribute to an exceptional customer experience for mission-critical users.

Operations are conducted 24/7 within a secure facility at Tinker Air Force Base. Team members may work a variety of schedules, including days, weekends, and swing shifts. Hybrid work opportunities may also be available in support of unclassified operations based in Oklahoma City.

If you are a customer-focused IT professional who enjoys solving complex problems and working in a collaborative environment, we encourage you to apply., * Deliver advanced technical support by troubleshooting and resolving complex hardware, software, network, and user access issues.

 * Manage incidents from initial intake through resolution, ensuring timely updates, accurate documentation, and appropriate escalation when needed.
 * Utilize ServiceNow to track incidents, manage service requests, document resolutions, and support reporting requirements.
 * Create, maintain, and enhance knowledge base articles to improve operational efficiency and expand self-service capabilities.
 * Collaborate with team members and stakeholders to ensure consistent, high-quality customer support.
 * Participate in cross-training initiatives, knowledge-sharing activities, and process improvement efforts to strengthen overall team capability.
 * Maintain compliance with established service levels, security requirements, and operational procedures within a classified environment.