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# IT Support Specialist

- **Company:** Robert Half
- **Location:** Utica, NY, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Exchange Server, Issue Tracking Systems, Information Technology Operations, Local Area Networks, Productivity Software, User Environment Management, Cisco WebEx, Computer Equipment
- **Published:** October 28, 2026
- **Apply:** https://dejobs.org/x/x/702071CA261443418259840754B6BE00/job/

## About the Role

* Contribute to team meetings and cross-functional support efforts, including assisting service desk, network, or server teams as priorities shift. Requirements * At least 2 years of experience in desktop support, help desk, or a similar IT support role.

 * Practical experience supporting Windows 10/11 and macOS devices in an end-user environment.

 * Working knowledge of Active Directory, Microsoft 365, and Microsoft Exchange administration.

 * Ability to troubleshoot desktop hardware, software, connectivity, and basic LAN-related issues with a methodical approach.

 * Experience supporting audio/visual technologies and web conferencing tools such as Microsoft Teams, Zoom, or Webex.

 * Strong written and verbal communication skills with a detail-focused, service-focused approach to user support.

 * Demonstrated attention to detail in ticket documentation, process compliance, and asset tracking.

 * Willingness to provide occasional after-hours support and assist at off-site locations when needed. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for an IT Support Specialist to deliver responsive technical assistance and outstanding customer service to students, faculty, and staff in Utica, New York. This Long-term Contract position supports a diverse computing environment that includes Windows and Mac systems, core productivity tools, account administration, and end-user issue resolution. The role also includes a meaningful audio/visual component, assisting with meeting technology, web conferencing, and event support while contributing to reliable day-to-day IT operations.

Responsibilities:

 * Resolve support requests for hardware, software, account access, and general desktop issues while documenting troubleshooting steps and outcomes in the ticketing system.

 * Provide hands-on support for both Windows and Apple devices, including setup, diagnosis, repair coordination, and user assistance across a mixed-device environment.

 * Administer user access and related tasks in Active Directory, Microsoft 365, and Exchange to help maintain secure and efficient account management.

 * Assist with conferencing and AV needs by preparing rooms, launching meetings, supporting live events, and troubleshooting platforms such as Microsoft Teams, Zoom, and Webex.

 * Maintain accurate asset records by helping track equipment through purchasing, deployment, relocation, and retirement processes.

 * Support telecom and local network issue resolution, collaborating with specialized infrastructure teams when deeper technical escalation is required.

 * Create and update knowledge articles, standard procedures, and support documentation to improve consistency and self-service resources.

 * Participate in rotating escalation coverage and respond to urgent incidents, including occasional after-hours or off-site support when operational needs require it.

 * Follow information security standards in daily work, safeguard sensitive data, and report potential security concerns promptly.