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# Help Desk Technician

- **Company:** TNBR Careers
- **Location:** Smyrna, TN, United States
- **Salary:** $33,645.0 - $36,645.0
- **Contract:** Permanent contract
- **Skills:** Network Connections, Hardware Debugging, User Accounts
- **Published:** October 28, 2026
- **Apply:** https://www.thejobnetwork.com/job/494e7a45-aafa-4bc4-bdf6-c811b0d3629a/help-desk-technician

## About the Role

High School diploma and one year of experience working in a technology related field. Additional related post-secondary education can be substituted for the required experience on a year for year basis or industry certifications., Associate Degree earned from a regionally accredited institution in a related program and one year of experience working in a technology related field., * Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

 * Ability to establish and maintain effective professional relationships with students, colleagues and other stakeholders
 * Knowledge of customer service principles and practices and the ability to effectively apply them in the higher education environment
 * Working knowledge of technology equipment to include hardware repair, software installation, troubleshooting and diagnostic skills.
 * Must be able to lift and move items weighing up to 25 pounds.

## Description

* Provide first line of technical support and assistance to the Motlow community.
 * Perform troubleshooting through diagnostic techniques and pertinent questions. Determine the best course of action based on the issue and details provided by the users. Escalate unresolved issues to the next level of support personnel.
 * Assist with general technical support for all Motlow devices.
 * Maintain proper inventory of all technology assets.
 * Support documentation of knowledgebase, while properly recording events, problems, and resolutions in ITSM platform.
 * Assist with technology setup for new hires, office moves, and additions including but not limited to user accounts, phone extensions, network connectivity, etc.
 * Other duties as assigned