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# Desktop Analyst/Helpdesk Technician

- **Company:** Quantum Corporation
- **Location:** Centennial, CO, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $59,280.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Collaborative Software, Data Transmissions, Issue Tracking Systems, Microsoft Dynamics, Networking Basics, Topdesk, Software Engineering, Backup and Restore, Wireless Networks, Information Technology, Casper Suite
- **Published:** October 28, 2026
- **Apply:** https://www.juju.com/job/1_056E4D5B05384311A92E8DFB104A16E0-CO844768662680628

## About the Role

This role requires strong troubleshooting skills, excellent customer service, and the ability to work in a fast-paced environment. **Preferences:** - We are primarily a Windows-based Microsoft Dynamics 365 (D365) environment, so strong Windows expertise is essential. - macOS support knowledge is also desired to assist with mixed-device environments. **Key Responsibilities:** - Respond to requests for technical assistance via phone, chat, email, or in person. - Diagnose and resolve hardware and software issues across Windows and macOS environments. - Provide support for M365 applications and collaboration tools. - Research and resolve technical questions using available resources. - Follow standard help desk procedures and document all interactions in the ticketing system. - Administer help desk software and maintain accurate records of IT assets. - Escalate complex issues to appropriate teams and track resolution progress. - Assist with onboarding and training of end-users on
new technologies. - Participate in a rotating on-call schedule for after-hours support. - Maintain a courteous and professional demeanor while delivering exceptional customer service. - Stay current with system updates, security best practices, and emerging technologies. **Key Competencies:** - Strong customer service and communication skills. - Ability to troubleshoot effectively and resolve technical issues promptly. - Team-oriented with a high sense of accountability. - Familiarity with networking fundamentals, backup systems, and data communication. - Experience using helpdesk ticketing systems. **Requirements:** - Associate's degree in IT or equivalent experience. - 2+ years of IT support experience (phone-based and onsite). - Advanced knowledge of Windows 11 and familiarity with macOS. - Experience with Active Directory (password resets, group membership). - Knowledge of wired/wireless networking and PC setup/configuration. - Familiarity with JAMF for
macOS device management (preferred). - Experience installing and troubleshooting hardware/software. - Strong problem-solving and analytical skills. - Excellent written and verbal communication skills. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Ability to work from our office in Centennial, CO 5 days per week. **Desired (Not Required):** - CompTIA A+ - Industry standard for IT support roles.

## Description

The Information team plays a crucial role in the success of our organization, and you have a passion for ensuring both our business and customers are supported through world-class programs and services.
The Desktop Support / Helpdesk Technician provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.