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# SME Computer User Support Specialist

- **Company:** KaiHonua
- **Location:** Denver, CO, United States
- **Salary:** $113,000.0
- **Contract:** Permanent contract
- **Skills:** Geographic Information Systems, ArcGIS (Software), Business Systems, Client Access Licensing, Databases, GIS Applications, Enterprise Software Applications, Software Application Delivery, Software Troubleshooting, Information Technology
- **Published:** October 28, 2026
- **Apply:** https://www.juju.com/job/1_DD45B1EA552240CCB65B0612106C363B-CO844768667341372

## About the Role

The ideal candidate combines strong technical knowledge with excellent customer service and the ability to communicate effectively with both technical and non-technical users. **Key Responsibilities:** * Provide advanced technical support for GIS applications, databases, and related systems. * Troubleshoot software, configuration, access, data, and user issues. * Provide technical guidance to users and project team members. * Coordinate technical activities and help ensure project requirements are completed on schedule. * Assist with software upgrades, system changes, and application implementations. * Develop user guides, troubleshooting procedures, and technical documentation. * Work with system administrators, developers, analysts, and client stakeholders to resolve issues. * Provide guidance and mentoring to other support personnel as needed. **Requirements** **Required Qualifications** *, Bachelor's of Science degree in Information Technology, Computer Science, GIS, Information

## Description

**Overview** **Job Title: SME Computer User Support Specialist** **Location: Remote** Mano Lani LLC is seeking an experienced Computer User Support Specialist to provide advanced technical support for GIS applications, business systems, and related technology.
This position will serve as a senior resource for troubleshooting complex user issues, coordinating technical activities, and helping project teams successfully implement and support technology solutions., Systems, or a related field, * Significant experience providing technical or application support. * Strong troubleshooting and problem-solving skills. * Experience supporting GIS or other enterprise applications. * Strong communication and customer service skills. * Ability to meet applicable client access requirements. **Preferred Qualifications** * Advanced experience with Esri ArcGIS applications. * Experience supporting GIS databases or enterprise GIS environments. * Previous experience serving as a technical lead or subject matter expert. * Experience developing technical documentation and user procedures. * Experience working with government or large enterprise customers. **Benefits:** Mano Lani LLC offers a comprehensive benefits package including a liberal vacation plan, a matching retirement program, and competitive salaries commensurate with skills and experience.
For more information about our organization, please visit our web site at www.manolani.com. **Physical Requirements:** Work may involve sitting or standing for extended periods of time.
Position may require typing and reading from a computer screen.
Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner.
There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required.
Possible lifting up to 25 lbs.
Please note: Mano Lani LLC reserves the right to change or modify job duties and assignments at any time.