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# Pega Lead System Architect- 10+ yrs- Boston, United States- Onsite

- **Company:** iMedhas Consulting Services
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Artificial Intelligence, Application Performance Management, Code Review, Databases, Software Debugging, DevOps, JSON, Log Analysis, Performance Tuning, Simple Object Access Protocol (SOAP), Systems Architecture, Systems Integration, Web Services, Extensible Markup Language (XML), Pega, Enterprise Software Applications, Large Language Models, Generative AI, AI Platforms, Information Technology
- **Published:** October 28, 2026
- **Apply:** https://www.dice.com/job-detail/629f5b22-a2f3-4bbe-b0d8-e9dcf61793b1

## About the Role

Pega Smart Disputes Lead :We are looking for an experienced Pega Lead (Hands on) with expertise in the Pega Smart Disputes Framework and practical knowledge/interest in AI and Generative AI (GenAI) capabilities within Pega. In this role, you will design, build, and support enterprise-grade Pega applications for card dispute processing, chargebacks, and automated case management. You will play a key role in integrating AI capabilities to optimize workflow automation, enhance decision-making, and modernizing dispute workflows.Key ResponsibilitiesCore Development & Architecture: Design, build, and maintain enterprise applications using Pega Platform following Guardrail compliance and best practices.Smart Disputes Expertise: Implement and customize Pega Smart Disputes framework for credit/debit card dispute resolution, chargeback workflows, and regulatory compliance.Workflows & Rules Configuration: Configure case types, complex workflows, Service Level Agreements (SLAs), routing rules, and
business logic.System Integration: Design and develop REST/SOAP integrations to connect Pega with core banking, payment processing, and third-party systems.Performance Tuning & Troubleshooting: Debug complex issues, perform log analysis, and optimize application performance and database queries.AI & Automation Integration: Identify and implement opportunities to leverage Pega AI, and GenAI capabilities (such as automated summary generation and intelligent case routing for dispute outcomes).Collaboration & Leadership: Partner with Business Analysts, Architects, and QA teams; participate in code reviews; and mentor junior Pega developers.Lead: 7+ years of overall IT experience (with strong hands-on Pega development & smart disputes). Abiltity to lead team, customer management, requirements,code reviews, quality of deliverables etc. Pega Certification: Certified Senior System Architect (CSSA) required.Domain & Framework Knowledge: Hands-on experience with the Pega Smart Disputes
framework.Integration Expertise: Strong experience with Web Services (REST, SOAP), JSON, XML, and database integrations.Methodology: Strong knowledge of Agile/Scrum development practices and DevOps tools.AI & GenAI Capabilities: Familiarity with Pega GenAI features, Pega Process AI, or integrating external LLM/AI services into Pega applications