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# Network Field Support Engineer (L2)

- **Company:** NTT DATA, Inc.
- **Location:** Kansas City, MO, United States (Remote available)
- **Salary:** $83,200.0 - $91,520.0
- **Contract:** Contract
- **Skills:** Routing, Computer Network Technologies, ARUBA, Juniper, Information Technology, Cisco
- **Published:** October 28, 2026
- **Apply:** https://www.dice.com/job-detail/32310608-34dc-41a9-a6ad-d4783819881e

## About the Role

* Good communicate skills, both verbal and written.
 * Ability to plan activities and projects well in advance and take into account possible changing circumstances.
 * Ability to maintain a positive outlook at work.
 * Ability to work well in a pressurized environment.
 * Ability to work hard and put in longer hours when it is necessary.
 * Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
 * Ability to adapt to changing circumstances.
 * Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

 * Bachelor's degree or equivalent in Information Technology or Computing or related
 * Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required experience:

 * Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
 * Moderate level experience in technical support to clients.
 * Moderate level experience in diagnosis and troubleshooting.
 * Moderate level experience providing remote support in Networking technologies.
 * Moderate level experience in relevant technology.

## Description

* Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
 * Ensures that any software that is part of the solution is installed and configured according to client requirements.
 * Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
 * Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
 * Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
 * Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
 * Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
 * Ensures the efficient and comprehensive resolution of incidents and requests.
 * Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
 * Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
 * Provides second line remote and onsite technical support to clients.
 * Provides second line field engineering services to clients.
 * Reports and escalates issues to 3rd party vendors if necessary.
 * Follows the required handover procedures for shift changes to ensure service continuity.