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# Technical Solution Architect

- **Company:** Tata Consultancy Services Limited
- **Location:** Rosemead, CA, United States
- **Salary:** $130,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Application Integration Architecture, Software as a Service, Cloud Computing, Configuration Management Databases, Enterprise Architecture Framework, Monitoring of Systems, Performance Tuning, Software Asset Management, Web Services, ServiceNow IT Service Management, Flexera, Togaf, Information Technology, AIOps, Dynatrace
- **Published:** October 28, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88724984/1

## About the Role

* Knowledge of ITOM, AIOps, observability frameworks, and CMDB be st practices.
 * Experience with enterprise architecture frameworks (TOGAF preferred).
Soft Skills

 * Excellent communication and customer facing presentation skills.
 * Strong analytical, problem solving, and documentation abilities.
 * Ability to lead cross functional technical teams and drive solution adoption, BACHELOR OF COMPUTER SCIENCE

## Description

Roles & Responsibilities
Solution Architecture & Design

 * Design monitoring and observability strategies using Dynatrace including dashboards, synthetic monitoring, APM, infrastructure monitoring, and Davis AI insights.
 * Architect end to end solutions using BMC Helix Operation Management(BHOM) and Helix ITSM Suite, including Incident, Problem, Change, Asset, Service Request, and CMDB.
 * Understanding of SAM (Software Asset Management) and license optimization solutions using Flexera.
 * Develop integration architecture between Helix, Dynatrace, Flexera, and external systems via APIs, web services, and event frameworks.
 * Ensure alignment with ITIL, enterprise architecture standards, and security/compliance requirements.
Implementation & Delivery

 * Roll out Dynatrace agents, tagging strategies, baselines, alerts, and distributed tracing.
 * Manage migration initiatives, including onprem to SaaS migrations for Helix Operation Management or Dynatrace Cloud.
 * Assist in building automated workflows, orchestration, and event correlation.
 * Perform solution validation, testing, performance optimization, and documentation.
 * Implement service mapping and discovery with BMC Helix Discovery
 * Lead deployment, configuration, and customization of BMC Helix modules.
Stakeholder Engagement

 * Work closely with service owners, business analysts, developers, and operations teams.
 * Translate business requirements into scalable technical designs.
 * Conduct architecture reviews and provide best practice recommendations.
 * Present solution blueprints, technical roadmaps, and operational guidelines.
Governance & Best Practices

 * Establish ITSM process maturity models and design process improvements.
 * Define monitoring standards, tagging frameworks, and observability KPIs.
 * Lead CMDB governance initiatives ensuring accuracy, reconciliation rules, and data quality.
 * Drive automation initiatives to reduce manual effort and improve service reliability.
Support & Troubleshooting

 * Provide Level 3 architectural support for complex ITSM and monitoring issues.
 * Guide teams on root cause analysis, performance tuning, and incident reduction through observability insights.
 * Oversee patching, upgrades, and maintenance of BMC, Dynatrace, and Flexera platforms
Generic Managerial Skills, If any
Process & Frameworks

 * Strong understanding of ITIL v4 principles.