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# Technical Support Specialist 2

- **Company:** Garmin Ltd
- **Location:** Olathe, KS, United States
- **Contract:** Permanent contract
- **Skills:** Component-Based Software Engineering, Desktop Computing, Software Tools, Garmin, Documentation System, Laptops
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=406fa7a84d3f88ef

## About the Role

* High School Diploma or GED AND coursework towards completion of a degree OR a minimum of 4 years IT or technical experience
 * Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
 * Demonstrates moderate familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
 * Demonstrated strong and effective verbal, written, and interpersonal communication skills

## Description

We are seeking a full-time Technical Support Specialist 2 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing first and second level support to end users and responding to their needs and/or alerts through moderately complex troubleshooting, resolution or escalation steps., * Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.) and assist with network printer system maintenance

 * Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner among company sites, in accordance with current procedures to ensure distribution of knowledge and positive impact on user satisfaction
 * Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
 * Monitor conference room performance and maintenance schedule
 * Manage and implement initiatives or change controls
 * Make recommendations for component level improvements
 * Identify interdependencies in system and application components
 * Create work instructions and knowledge articles
 * Demonstrate proficient use and knowledge of standards and procedures
 * Provide reliable solutions to a variety of problems using sound problem solving techniques including performing root cause analysis and identification of corrective action for given problems
 * Serve as a mentor to less experienced IT Specialists (IT Specialist 1)
 * Responsible for working after hours in an "on call" capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams