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# US Technical Analyst w DNS & financial

- **Company:** Yoh Services LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $104,000.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Internet Protocol, Network Architecture, Software Vulnerability Management, Diagnostic Tools, Enterprise Software Applications, Office365, Laptops, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88736894/1

## About the Role

Overview We are seeking an experienced IT Support Analyst to provide high-touch technical support within a large international banking environment. This role supports front-office trading and sales teams, back-office operations, investment banking, compliance, and other critical business functions. The ideal candidate will have strong desktop support experience within financial services and a customer-first mindset.
This position requires a professional, polished individual who can effectively support executives, traders, and business users while managing technical issues, cyber vulnerabilities, and end-user technology incidents., * 3+ years of IT End-User Support experience within a financial institution, banking environment, or capital markets organization.

 * Strong experience supporting Windows desktops, laptops, and mobile devices.
 * Working knowledge of DNS, IP networking concepts, internet infrastructure, and troubleshooting tools.
 * Advanced hardware troubleshooting experience with:
 + Laptops
 + Desktops
 + iPhones
 + iPads
 + Printers
 * Proficiency with Microsoft 365 (O365) Suite.
 * Experience supporting executive-level or business-critical users.
 * Ability to work independently and prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

 * Previous experience with ServiceNow.
 * Experience supporting trading floors, investment banking, or capital markets environments.
 * Exposure to cybersecurity practices and vulnerability management.

Soft Skills

 * Excellent verbal and written communication skills.
 * Professional, polished, and client-focused demeanor.
 * Strong analytical and troubleshooting abilities.
 * Sound judgment and problem-solving skills.
 * Ability to quickly absorb new information and technologies.
 * Strong interpersonal skills with the ability to interact effectively across all levels of the organization.
 * Comfortable working in a highly regulated and fast-paced financial services environment.
 * Consistently professional appearance and conduct.

## Description

* Manage and assist with cyber vulnerability remediation efforts.
 * Provide on-site technical support to front-office, middle-office, and back-office business units.
 * Support trading desks, sales teams, investment banking, compliance, and corporate functions.
 * Troubleshoot and resolve desktop, laptop, mobile device, printer, and application issues.
 * Deliver exceptional customer service and technical support via phone, email, walk-up requests, and ticketing systems.
 * Diagnose, troubleshoot, and remediate hardware, software, networking, and connectivity issues.
 * Resolve the majority of support requests on first contact and escalate complex issues when appropriate.
 * Perform root cause analysis and implement long-term solutions.
 * Manage incidents and service requests through ServiceNow.
 * Install, configure, and upgrade software, operating systems, and applications.
 * Support Windows-based environments, Microsoft 365 applications, mobile devices, and standard enterprise software.
 * Utilize diagnostic tools and knowledge base resources to efficiently resolve problems.
 * Coordinate with application support teams and other IT groups for advanced issue resolution.
 * Escalate major incidents and business-critical outages to senior management.
 * Engage with stakeholders across Trading, Risk, Product Control, Operations, Compliance, and Technology teams.
 * Follow established information security policies, procedures, and regulatory requirements.
 * Support the bank's risk management and security standards in daily operations.