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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Center (NOC) Lead - **Company:** World Wide Technology - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $155,000.0 - $170,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Computer Networks, Issue Tracking Systems, Networking Hardware, Network Monitoring, Network Service, Computer Network Operations, Juniper, SC Clearance, Information Technology, Cisco, Servicenow - **Published:** October 28, 2026 - **Apply:** https://dejobs.org/x/x/7A386C2348B54E63BD6FF56FBD1EA813/job/ ## About the Role This is a full-time direct hire position and you must currently have an active Secret Security Clearance or above. We are not able to offer visa sponsorship, 1099 status, or work with C2C for this role., * SECRET clearance and be capable of obtaining a TOP SECRET clearance if required. * Bachelor's degree and three years of networking experience, or five years of managerial or supervisory information technology experience. * Service management experience, networking certifications, infrastructure knowledge, ITIL accreditation, education, and project management capabilities. * ServiceNow or comparable ticketing system experience to incident documentation, escalation, restoration tracking, and recurring problem identification. * Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), or equivalent certification qualifications supporting enterprise network operations and troubleshooting. * Demonstrated experience with Cisco, Infoblox, Juniper, network monitoring platforms, and applicable Zscaler Internet Access, Private Access, and Digital Experience capabilities to assess network conditions and coordinate technical resolution. * ITIL Foundation accreditation or higher and apply service management practices to incident response, problem resolution, change coordination, and operational improvement. * Knowledge of Cisco, Juniper, and comparable enterprise networking platforms to guide fault isolation, technical escalation, and operational engineering decisions. * Have excellent written and verbal communication skills, demonstrating an ability to communicate effectively with people in both management and technical roles as well as customer personnel, as required. * Strong organization skills with an ability to adapt to a rapidly changing environment. * Experience working collaboratively across departments to identify requirements and dependencies. * Be self-motivated. Must be able to anticipate problems and take a proactive approach to responsibilities. Want to learn more about Government Services? Check us out on our platform, WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. ## Description You will be supporting the Department of Homeland Security (DHS) Information Technology infrastructure. As the Network Operations Center (NOC) Lead , you will be responsible for directing continuous network monitoring, incident coordination, fault isolation, technical escalation, and restoration activities across the assigned enterprise network environment. The NOC Lead will organize monitoring and engineering resources around operational priorities, network criticality, incident severity, and Government-established service levels. The NOC Lead will correlate monitoring events, network device status, service management records, and configuration information to distinguish localized faults from broader service disruptions. When network incidents involve multiple systems or sites, the NOC Lead will coordinate with cybersecurity personnel, and other authorized engineering teams to identify affected dependencies and establish restoration priorities. Where authorized, The NOC Lead will work alongside partners to incorporate operational telemetry correlation and graph-enabled dependency analysis that will provide additional visibility into relationships among infrastructure components, network services, and mission-supporting systems. The NOC Lead will maintain technical escalation procedures, shift coordination, incident documentation, and operational reporting necessary to support continuous service delivery and Government situational awareness., * Support and direct enterprise network operations and troubleshooting. * Implement escalation procedures, coordinate shifts, and provide operational reporting necessary to support continuous service delivery. * Apply ServiceNow or comparable ticketing system experience to document incidents, escalation, restoration tracking, and recurring problem identification. * Apply experience with Cisco, Infoblox, Juniper, network monitoring platforms, and applicable Zscaler Internet Access, Private Access, and Digital Experience capabilities to assess network conditions and coordinate technical resolution. * Apply ITIL based service management practices to incident response, problem resolution, change coordination, and operational improvement. * Apply project management experience to coordinate maintenance activities, technical changes, network improvements, and operational implementation schedules., We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!