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# EHR Support Manager

- **Company:** Saisystems Health
- **Location:** Shelton, CT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Health Informatics, Information Systems, EHR Systems, Zendesk
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6f204b9749d13752

## About the Role

* Bachelor's degree or equivalent experience in healthcare IT, information systems, or related field

 * 5+ years of experience in technical support, preferably within healthcare or EHR environments

 * 2+ years of experience in a leadership or supervisory role

 * Strong understanding of EHR systems and healthcare provider workflows

 * Excellent problem-solving, communication, and organizational skills

 * Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

 * Experience with long term care EHR platforms

 * Knowledge of HIPAA and healthcare data privacy regulations

 * Background in client-facing support roles within healthcare technology

## Description

Saisystems Digital is seeking an experienced Support Manager to lead and oversee our EHR and client Support Specialists team in Shelton, CT. This role is responsible for ensuring high-quality technical support, optimizing team performance, and maintaining exceptional client satisfaction across our healthcare technology solutions., * Manage and mentor a team of Support Specialists, providing guidance, coaching, and performance management

 * Oversee daily support operations, ensuring timely resolution of client issues and adherence to SLAs

 * Act as an escalation point for complex technical and client-related concerns

 * Genetic AI experience and using/managing Zendesk

 * Collaborate with cross-functional teams (engineering, implementation, product) to resolve system issues and improve workflows

 * Monitor support metrics and implement process improvements to enhance efficiency and service quality

 * Ensure team members maintain strong knowledge of EHR systems, updates, and healthcare compliance requirements

 * Implementing a new Support system and adding agentic AI to provide 24/7 support to clients

 * Assist in hiring, onboarding, and training new support staff