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# Manager, Financial Systems Support

- **Company:** Synergy Business Consulting
- **Location:** Mundelein, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software Applications, Code Review, Information Systems, Oracle (Applications), Software Deployment, Oracle Ebusiness
- **Published:** October 28, 2026
- **Apply:** https://www.thejobnetwork.com/job/38711502-6374-48b3-a777-a2aba77bb8ef/manager-financial-systems-support

## About the Role

* Bachelor's degree in Computer Applications, Information Systems, or a related discipline.
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 * 7-10 years of Oracle EBS R12.2 Financials experience across technical and functional areas.
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 * Strong techno-functional experience with Oracle General Ledger (GL) and Accounts Payable (AP) - required.
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 * Experience with Purchasing (PO) preferred; exposure to AR, Fixed Assets (FA), and Cash Management (CE) is beneficial.
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 * Experience supporting global environments with multiple currencies and complex financial operations.
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 * Hands-on code review experience and the ability to assess technical solutions for quality and business impact.
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 * Strong incident, problem, and change management experience.
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 * Excellent communication and presentation skills, with the ability to work effectively across global teams.
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 * Previous people management or application support team leadership experience preferred. Strong technical leads with the right background will also be considered.
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## Description

* Lead day-to-day production support for Oracle EBS R12.2 and related financial systems.
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 * Manage incidents, service requests, and change requests, ensuring timely resolution and compliance with SLAs.
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 * Perform root cause analysis and implement proactive solutions to reduce recurring issues.
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 * Review technical solutions, code changes, impact analyses, and implementation/backout plans.
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 * Coordinate change approvals through the Change Review Board and oversee production deployments.
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 * Manage third-party support providers and collaborate with internal teams and global business stakeholders.
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 * Prioritize incidents and enhancements across multiple business units and brands.
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 * Oversee Oracle service requests and escalate critical issues when necessary.
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 * Support new functionality, system enhancements, and smooth transitions from project implementation to production support.
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 * Lead and develop a small support team while maintaining high standards for solution quality and system performance.
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