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# REMOTE Senior Amazon Connect Engineer

- **Company:** Insight Global
- **Location:** Baltimore, MD, United States (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Amazon S3, Continuous Integration, Data Systems, Amazon DynamoDB, Identity and Access Management, Python (Programming Language), Metadata, Routing, Aws Command Line Interface (CLI), Salesforce.Com, Data Streaming, Systems Integration, Amazon Connect, Data Processing, Scripting, Enterprise Software Applications, Data Storage Technologies, Cloudformation, Information Technology, Amazon Bedrock, Functional Programming, Cloudwatch, Api Gateway, Restful APIs, Terraform, Stream Processing, Amazon Lex
- **Published:** October 28, 2026
- **Apply:** https://dejobs.org/x/x/6857174E3C984B91B6F8754E8CB3DC29/job/

## About the Role

* 8+ years of cloud, application, integration, or contact-center engineering experience * Strong hands-on Amazon Connect expertise, ideally 5+ years * Strong hands-on experience with the "Progressive Dialer" function, and the "Voice Data Storage" function * Bachelor's degree in Computer Science, IT, Engineering, or related technical field * Enterprise-level experience designing, implementing, and supporting Amazon Connect environments * Strong experience with call flows, routing, inbound/outbound calling, and advanced voice capabilities * Strong AWS experience with Lambda, S3, DynamoDB, CloudWatch, API Gateway, IAM, and KMS * Experience with CTR/contact records, Kinesis Data Streams, Amazon Data Firehose, and real-time data processing * Experience integrating Amazon Connect with Salesforce/CRM platforms, REST APIs, and enterprise applications * Experience with advanced Connect functionality such as priority routing, transfers, voicemail, callbacks, notifications, and
hours-of-operation management * Experience with Contact Lens, call recording, transcription, analytics/reporting, monitoring, and sensitive-data/redaction concepts * Experience with Amazon Lex for conversational IVR/self-service * Development/scripting skills, preferably Python, including troubleshooting Lambda integrations * Infrastructure as Code experience with Terraform and/or CloudFormation, plus CI/CD * Master's degree * Amazon Bedrock and/or Amazon Polly * Amazon Connect migration/modernization experience from legacy contact-center or CCaaS platforms * Salesforce Service Cloud Voice integration * Omnichannel voice/chat experience * AWS CLI experience * Experience integrating recordings, transcripts, and metadata into analytics or Voice-of-Customer platforms * Experience supporting contact-center platforms in regulated/security-conscious environments * AWS Certified Solutions Architect Professional or Associate * AWS Certified Developer Associate * AWS Certified
Advanced Networking Specialty

## Description

Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration, optimization, and production support of enterprise-scale Amazon Connect solutions. The engineer will build and optimize sophisticated contact-center functionality including call flows, routing, outbound campaigns, progressive dialing, conversational IVR, callbacks, and advanced voice capabilities. They will also develop integrations across AWS services, Salesforce/CRM platforms, APIs, and downstream data systems while driving platform scalability, security, reliability, monitoring, and performance. The ideal candidate brings deep hands-on Amazon Connect expertise and can lead complex production troubleshooting, technical design discussions, and engineering best practices across a large enterprise environment. This is a fully remote position, starting at a 6-month contract.

Day-to-Day: * Own the design, implementation, enhancement, optimization, and production support of enterprise Amazon Connect solutions * Design and optimize call flows, routing strategies, inbound/outbound calling, and advanced voice functionality * Own outbound campaigns and progressive dialer solutions from implementation through operational support * Build and support integrations between Amazon Connect, AWS services, Salesforce/CRM systems, APIs, and enterprise applications * Develop and troubleshoot Lambda-based and event-driven integrations * Optimize the platform for scalability, performance, reliability, security, and monitoring * Support contact records, real-time streaming, reporting, analytics, call recording, and downstream data processing * Lead troubleshooting and root-cause analysis for complex production issues involving routing, latency, stuck calls, call flows, and agent connectivity * Lead technical design reviews and establish engineering best practices *
Partner across architecture, applications, infrastructure, operations, security, and business teams * Provide technical leadership and guidance to the broader engineering team