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# Technology Support Specialist

- **Company:** Girl Scout Council of the Nation's Capital
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $63,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Multi-Factor Authentication, Microsoft Office, Power BI, Salesforce.Com, Software Licensing, Cloud Platform System, Microsoft Power Automate, User Accounts
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2a4294090849226f

## About the Role

* Two to four years of experience providing IT support in a professional setting; nonprofit experience is a plus.
 * Technical and administrative experience with Windows operating systems, Microsoft Office, Microsoft Teams, Power BI, and Power Automate.
 * Experience administering Zoom, Zoom Phone, Salesforce, and other cloud-based platforms.
 * Experience working with a managed service provider.
 * Strong customer service and communication skills, including the ability to explain technical issues and solutions clearly to people with varying levels of technical knowledge.
 * Excellent organizational skills, attention to detail, and the ability to troubleshoot problems, manage competing priorities, and adapt to changing needs.
 * The ability to work independently and collaboratively, with a positive, flexible, and courteous approach.
 * A strong commitment to the values and mission of Girl Scouting.

## Description

As the on-site technology support team member, you'll provide day-to-day technical support and help ensure team members have the tools, access, and guidance they need to do their best work. Your responsibilities will include:

 * Provide technology support. Serve as the primary point of contact for technology requests, troubleshoot hardware, software, network access, and account issues, and manage support tickets through resolution.
 * Coordinate with technology partners. Work closely with our managed service provider (MSP) to resolve network and connectivity issues affecting the main office, satellite offices, and outdoor properties.
 * Support team member onboarding and offboarding. Set up and manage user accounts, equipment, software, system access, passwords, and multifactor authentication. Provide technology training for new hires and ongoing training for team members.
 * Keep equipment and systems running smoothly. Coordinate technology purchases, setup, deployment, repairs, replacements, warranties, and software licensing. Maintain accurate inventories of IT equipment and managed devices.
 * Support meetings and events. Coordinate audiovisual equipment, remote meeting technology, and logistics for internal meetings, conferences, and other council events. Administer and support the Zoom Phone system.
 * Help teams work smarter. Provide support for Microsoft Power BI and Power Automate, troubleshoot reporting and automation issues, and collaborate with departments on data collection, storage, and process improvement.
 * Promote secure technology practices. Follow and reinforce council policies related to cybersecurity, privacy, and acceptable use of artificial intelligence (AI).

What You'll Bring

We're looking for someone who combines technical know-how with a helpful, solutions-focused approach. The ideal candidate will have