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# Technology Support Analyst

- **Company:** Irvine Technology Corporation
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Network Connections, User Environment Management, Visual Systems, Office365, Software Troubleshooting, Peripherals, Information Technology, Laptops
- **Published:** October 28, 2026
- **Apply:** https://www.dice.com/job-detail/a7000cb6-5921-45e7-a001-8b2dc3abef61

## About the Role

* Associate or Bachelor's degree in Information Technology or a related field, or equivalent professional experience.
 * 3+ years of experience in IT support, desktop support, or technical support, preferably in a professional services environment.
 * Strong proficiency with Windows operating systems, Microsoft 365 applications, and remote troubleshooting tools.
 * Hands-on experience with hardware installation, configuration, repair, and A/V conferencing technologies such as Zoom, Microsoft Teams Rooms, or Crestron.
 * Strong troubleshooting, communication, and customer service skills, with experience managing support tickets and resolving technical issues.

## Description

Our client is seeking a Technology Support Analyst to provide advanced technical support and deliver an exceptional end-user experience. This role is ideal for a hands-on IT professional who enjoys solving complex technical issues, supporting workplace technology, and collaborating with teams to keep daily operations running smoothly., * Provide in-person and remote technical support, troubleshooting hardware, software, network connectivity, and system-related issues.

 * Install, configure, deploy, and maintain desktops, laptops, mobile devices, peripherals, and workstation equipment.
 * Support audio/visual systems, video conferencing platforms, and meeting room technology, including Microsoft Teams and Zoom.
 * Manage and resolve technical support tickets, document solutions, and serve as an escalation resource for complex issues.
 * Collaborate with IT teams on system maintenance, endpoint security, equipment deployments, and technical improvement initiatives.