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# Application Support Lead

- **Company:** Tata Consultancy Services Limited
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $110,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Runbook, Information Technology
- **Published:** October 28, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88726658/1

## About the Role

BACHELOR OF COMPUTER SCIENCE

## Description

Must Have Technical/Functional Skills
Application operations, incident/problem/service request management
Production monitoring, stabilization, runbooks, RCA and release support
SLA/KPI governance and managed-services delivery
Onsite coordination, customer communication and shift/on-call readiness
Roles & Responsibilities
Lead L1/L2/L3 support operations and production governance
Own major incidents, RCA, problem elimination and service restoration
Maintain runbooks, operational controls and release-readiness checks
Coordinate customer stakeholders and offshore support teams
In addition Support lead should be able to do the following

 1. Able to work in shifts.
 2. Play the role of onsite co-Ordinator for offshore
 3. Able to conduct RCA and provide and Implement solutions as part of L2/L3 Support
Generic Managerial Skills, If any
Customer-facing communication and concise executive reporting Onsite-offshore coordination across distributed teams Structured ownership, prioritization, risk escalation and collaboration Ability to work independently while following enterprise governance and security standards