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# SAP Functional Analyst-Level 2-CRM

- **Company:** Cintas
- **Location:** Mason, OH, United States
- **Salary:** $105,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, CRM WebClient UI, Middleware, Webui, SAP (Applications), SAP CRM, Enterprise Software Applications, Data Management
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2de9beb651205ba8

## About the Role

Job Requirements: Bachelor's degree or higher (or foreign educational equivalent) or equivalent based on combination of education and/or experience. In addition to degree (or degree equivalent), must have: Minimum 3 years of experience in SAP CRM gathering requirements, configuring and customizing. Minimum 3 years of experience working across SAP CRM functions (i.e., SAP CRM WebUI, Interaction Center, Middleware). Minimum 3 years of experience working across SAP CRM 7.0 best practices areas such as CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre's, Navigation Profiles, Technical Profiles, Transaction Launcher, etc. Minimum 3 years of experience
with CRM - ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data. Minimum 2 years of experience managing user requests, inquiries and troubleshooting problems in an Enterprise Systems landscape, and acting as second level support to users. Minimum 1 year of experience creating transports and tasks for change management (i.e., SolMan-ChaRM). Minimum 1 year of experience communicating technical and business issues/solutions to all levels of management. Minimum 1 full lifecycle implementation in SAP CRM. Experience need not be cumulative; all experience may have been gained concurrently.

## Description

In-House Media Notice of the Filing of an Application for Permanent Alien Employment Certification, Job Duties: Support the SAP CRM area by collaborating with business partners within one business function to align technology solutions with business strategies. Demonstrate informed knowledge of the customer relationship management area to resolve problems on an ongoing basis. Support several moderately complex business processes. Collect, analyze, and document business requirements. Work with a team to implement solutions., It is the policy of Cintas to maintain a safe, healthful and productive working environment. As part of this policy, Cintas conducts background checks and drug screens for all applicants who receive a conditional offer of employment. Cintas also conducts a Motor Vehicle Records ("MVR") check prior to and/or during employment for those positions for which driving is required. (Lack of driver's license will not disqualify you as an applicant for a position for which driving is not required.) Offers of employment are contingent upon successfully passing a drug screen and background check, and an MVR check for positions that require driving.