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# Sr. Technical Support Engineer

- **Company:** Pinterest
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $123,684.0 - $254,644.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software Bug Management, Python (Programming Language), Shell Script, Systems Integration, Data Processing, Programming Languages
- **Published:** October 28, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87386474/1

## About the Role

* 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
 * Experience leading technical partner/client calls
 * Experience integrating external APIs at scale using SDK's or writing custom client code
 * Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
 * Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
 * Bachelor's degree in a relevant field, or equivalent experience

## Description

* Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
 * Become an expert in Pinterest's business products and how to best deploy them and troubleshoot them
 * Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners
 * Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
 * Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
 * Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc.
 * Lead complex engineering projects end-to-end - including new API launches, large-scale integration builds, and high-impact bug fixes - partnering with Engineering on design and delivery
 * Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
 * Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
 * Lead complex engineering projects end-to-end - including new API launches, large-scale integration builds, and high-impact bug fixes - partnering with Engineering on design and delivery
 * Define the tools, processes, and documentation frameworks the team operates within
 * Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work
 * Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops, * We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
 * This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.