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# Technical Support Representative

- **Company:** Trimble Inc.
- **Location:** United States (Remote available)
- **Salary:** $33,197.0 - $41,496.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Bug Tracking Systems, Collaborative Software, Remote Service Software, Information Technology
- **Published:** October 28, 2026
- **Apply:** https://startup.jobs/technical-support-representative-100-10599313

## About the Role

* Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).
 * Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools.
 * Clear, empathetic communication skills with an innate ability to translate technical concepts into simple language.
 * Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.

Bonus Points For

 * Familiarity with ticketing platforms, remote support tools, or customer support center environments.
 * Background or interest in engineering, architecture, design, or user experience (UX).
 * Experience working across multiple operating systems including Windows, iOS, and Android.

## Description

Transform complex technical challenges into smooth, empowering moments for our global community. As a key frontline problem solver in our AECO Customer Experience team, you will act as a trusted advisor, diagnosing issues, sharing product best practices, and directly shaping how industry professionals interact with cutting-edge technology every day.

What Makes This Role Great: You will directly empower architecture, engineering, and construction professionals to build the future by turning complex software challenges into streamlined, self-sufficient user experiences while growing your career in an innovative global technology company.

Key Exciting Responsibilities

 * Partner with customers across phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.
 * Empower users with actionable tips, tutorials, and workflows that boost their confidence and daily productivity with Trimble products.
 * Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.
 * Collaborate with cross-functional teams to escalate critical incidents and continuously refine knowledge base resources.