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# Head of IT

- **Company:** Mindful Health Solutions
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $210,000 - $260,000
- **Contract:** Contract
- **Skills:** Artificial Intelligence, Audit Trail, Business Software, Business Systems, Practice Management Software, Infrastructure Automation Frameworks
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f3d209214918653b

## About the Role

* Experience deploying an AI-native service management or help desk automation platform
 * Healthcare provider or health tech experience
 * Experience administering an EHR or practice management system
 * Scripting and automation skills

## Description

When a technician can't log in at 7 a.m., the first TMS patient of the day waits. When access isn't removed on someone's last day, patient data is exposed. At Radial, IT is part of how care gets delivered., You'll lead a strong team and will set the strategy for our security policies. You'll serve as our HIPAA Security Officer yourself until that seat is filled.

Early on, that might mean laying two companies' tool lists side by side and deciding what survives, walking a clinic to see why the network drops during treatment hours, or sitting with your team to pick the requests that should never reach a human again.

What you'll do

 * Own Radial's systems strategy: decide what we run, what we consolidate, and what we retire, and make build, buy, and kill calls with data.
 * Lead the technical integration of two organizations across identity, endpoints, collaboration, networking, telephony, and business applications, consolidating overlapping systems and vendors.
 * Own our EHR and the other clinical and business systems we buy, partnering with engineering, which owns RadialOS and its integrations.
 * Keep clinics running: hardware, connectivity, and the devices that support patient care on site.
 * Own the security program and serve as the interim HIPAA Security Officer. You will manage risk assessments, access controls, vendor risk and BAAs, incident response, and audit readiness.
 * Replace the ticket queue with automation. Stand up an AI-native service desk where employees get help in Slack, routine requests like access, onboarding, and offboarding resolve without a human touching them, and your team builds approved, auditable workflows in plain language. You'll measure success by automation rate, not ticket volume.
 * Grant access just in time and remove it automatically, with an audit trail that makes HIPAA reviews easy.
 * Set the guardrails for how the whole company uses AI safely with patient data.
 * Lead, develop, and grow a team, setting the standard for how IT operates and how it treats the people it supports.
 * Own the IT budget and vendor relationships, and make our technology cost less per person as we grow.