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# Organizational Change Management Coordinator

- **Company:** CBTS Technology Solutions LLC
- **Location:** Nutley, NJ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://www.thejobnetwork.com/job/1ff78df8-4d74-498b-a3f6-3aa4ebed17ab/organizational-change-management-coordinator

## About the Role

* Approximately 5+ years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation.
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 * Hands-on experience supporting a large-scale technology implementation or digital transformation.
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 * Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports.
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 * Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders.
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 * Excellent written and verbal communication skills in English.
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 * Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint.
\n, * Approximately 3-7 years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation.
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 * Hands-on experience supporting a large-scale technology implementation or digital transformation.
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 * Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports.
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 * Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders.
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 * Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint.
\n, * Experience with ServiceNow implementations or IT service management transformation.
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 * Working knowledge of ITIL practices and ITSM processes.
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 * Experience supporting global, geographically dispersed, or multicultural teams.
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 * Experience in pharmaceutical, healthcare, life sciences, or another regulated environment.
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 * Exposure to UAT, Go-Live, Hypercare, readiness assessments, training operations, and adoption measurement.
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 * OCM certification or familiarity with a recognized change framework is beneficial but not require.

## Description

CBTS is in search of a highly organized and execution-oriented Organizational Change Management (OCM) Analyst / Coordinator to support Project Leap, the Global IT Service Management (GITSM) transformation program. The program is establishing standardized global ITSM processes and a unified ServiceNow platform across the Americas, EMEA, Japan, and EAGS. The contractor will work under the direction of the GITSM OCM Lead and collaborate with Program Management, Regional ITSM Leads, Global Process Owners, ServiceNow delivery teams, business stakeholders, and Accenture OCM advisors. The role will provide hands-on support for stakeholder engagement, communications, training coordination, readiness, adoption tracking, UAT, Go-Live, and Hypercare activities., ROLE PURPOSE Provide disciplined day-to-day OCM execution so the OCM Lead can focus on leadership alignment, regional stakeholder management, readiness decisions, and executive engagement. Program Context and Scope Project Leap includes global process and platform changes affecting both end users and IT support teams. The contractor will support change activities associated with rolling out of the Global IT Service Management platform with the following capabilities.