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# Program Manager - Technology (Via Benefits)

- **Company:** WTW inc.
- **Location:** Arlington, VA, United States
- **Experience:** Experienced
- **Salary:** $140,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, JIRA, Collaborative Software, Microsoft Office, Microsoft Project, Scrum Methodology, Smartsheet, Planview, Tools for Reporting, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3475499202&tx=DT11202UHT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Education & Certifications

 * Bachelor's degree in Business, Management, Engineering, or a related field required.
 * PMP or equivalent project management certification preferred.
 * Agile/Scrum certification (e.g., CSM) a plus.

Experience

 * 4+ years of experience in program/project management, including managing projects of moderate to high complexity.
 * Experience coordinating cross-functional teams without direct authority.
 * Experience within professional services, insurance, benefits/risk consulting, or a comparable industry preferred.
 * Experience managing project budgets and reporting to senior stakeholders.

Skills & Competencies

 * Strong verbal, written, and presentation communication skills.
 * Solid working knowledge of program/project management methodologies (Waterfall, Agile, hybrid).
 * Effective risk management, issue resolution, and problem-solving skills.
 * Proficiency with PPM/collaboration tools (e.g., MS Project, Smartsheet, Jira, Planview, ServiceNow) and the Microsoft Office suite.
 * Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
 * Ability to build relationships and influence stakeholders at various levels of the organization.

## Description

The Program Manager is responsible for the end-to-end planning, execution, and delivery of one or more programs or complex projects within the Program Management function. Reporting to the Director, Program Management, this role manages scope, schedule, budget, risks, and stakeholder communication for assigned programs, ensuring on-time, on-budget delivery that meets business objectives.

This is an individual-contributor role requiring strong hands-on program/project management skills, close collaboration with cross-functional teams, and the ability to manage multiple workstreams and stakeholders simultaneously. The Program Manager applies established governance standards and escalates risks or issues to the Director as needed., Program & Project Execution

 * Develop and maintain detailed program/project plans, including scope, schedule, milestones, budget, and resource requirements.
 * Lead day-to-day execution of assigned programs, coordinating activities across cross-functional workstreams and teams.
 * Track progress against plan; identify variances and drive corrective action to keep programs on schedule and within budget.
 * Apply program governance standards, templates, and reporting requirements consistently and accurately.
 * Facilitate program status meetings, working sessions, and steering committee updates as needed.

Risk & Issue Management

 * Proactively identify, document, and manage program risks, issues, and dependencies.
 * Develop and execute mitigation and contingency plans; escalate significant risks and issues to the Director in a timely manner.
 * Maintain accurate risk, issue, and decision logs throughout the program lifecycle.

Stakeholder Communication

 * Serve as the primary day-to-day point of contact for stakeholders on assigned programs.
 * Prepare clear, accurate status reports, dashboards, and presentations for stakeholders and leadership.
 * Build effective working relationships with business, technical, and functional partners to support program success.
 * Support change management and communication activities related to program delivery.

Budget & Resource Coordination

 * Track program budgets and expenditures, flagging variances and supporting forecasting and reporting.
 * Coordinate resource needs with functional leads and the Director to ensure adequate staffing for program activities.
 * Monitor vendor or third-party deliverables where applicable, ensuring alignment with program requirements.

Continuous Improvement

 * Document lessons learned and contribute to post-program reviews and benefits tracking.
 * Identify opportunities to improve processes, tools, and templates used across the program management function.
 * Maintain proficiency with organizational PPM tools and reporting platforms.