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# Sr Implementation Solution Consultant

- **Company:** UKG Inc.
- **Location:** Dover, DE, United States
- **Experience:** Expert
- **Salary:** $83,500.0 - $119,050.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Software as a Service, Information Systems, System Configuration, Microsoft Office, Salesforce.Com
- **Published:** October 28, 2026
- **Apply:** https://dejobs.org/x/x/7ABD4174302541C586686A7D7DA6249B/job/

## About the Role

* 5 or more years of experience in Human Resources, Human Capital Management, HR technology, SaaS implementation, Benefits Administration, Talent Management, Talent Acquisition, or a related field.
 * 5 or more years of experience in system implementation, configuration, consulting, or customer-facing technology services.
 * Demonstrated experience gathering customer requirements and translating business needs into system configurations or solutions.
 * Experience managing multiple customer projects, priorities, and deliverables within established timelines.
 * Strong customer service, communication, organizational, analytical, problem-solving, and follow-up skills.
 * Ability to set and manage customer expectations, navigate competing priorities, resolve conflict, and make sound decisions independently.
 * Proficiency with Microsoft Office applications, including Outlook, Word, and Excel., * Experience implementing or supporting Benefits Administration, Talent Management, Talent Acquisition, or other Human Capital Management solutions.
 * Experience with UKG solutions.
 * Understanding of cross-product integrations, product dependencies, and how configuration decisions affect an HCM ecosystem.
 * Benefits Administration, Benefits Open Enrollment, Health and Welfare, or related benefits configuration experience.
 * Talent Management or Talent Acquisition implementation or configuration experience.
 * Payroll or broader Human Resources technology experience.
 * Experience with PlanSource or another third-party Benefits Administration solution.
 * Strong project management experience with a demonstrated ability to drive results across internal and external teams.
 * Bachelor's degree in Business, Human Resources, Information Systems, or a related field, or an equivalent combination of education and relevant professional experience.
 * Relevant certifications such as CEBS, GBA, PHR, SPHR, SHRM-CP, or SHRM-SCP.

## Description

As a Senior System Consultant, you'll lead and support customer implementations from requirements gathering through configuration, testing, validation, and launch. You'll translate business needs into effective system solutions, provide consultative guidance, manage project milestones, and help customers prepare for a successful launch.

Depending on your product and project assignments, you may also support Benefits Open Enrollment renewals, post-live configuration, system update projects, quality assurance, and cross-product requirements. As a senior member of the team, you'll serve as a trusted resource for customers and internal partners while managing multiple priorities with ownership and sound judgment.

What you'll do:

 * Lead and support the implementation, configuration, testing, and launch of assigned UKG solutions, including Benefits Administration, Talent Management, and Talent Acquisition.
 * Partner with customers and internal teams to gather, document, and translate business and configuration requirements.
 * Provide consultative guidance throughout the project lifecycle and recommend solutions that align with customer needs.
 * Manage projects from requirements gathering through configuration, customer validation, and launch.
 * Coordinate solution setup, configuration, testing, and quality assurance activities.
 * Identify and address functional, technical, and configuration requirements that could affect project milestones or launch readiness.
 * Communicate project status, risks, dependencies, outstanding requirements, and deliverables to customers and stakeholders.
 * Maintain accurate project documentation in designated systems, including Salesforce where applicable.
 * Support post-live configuration, system updates, Benefits Open Enrollment renewals, and other assigned projects.
 * Collaborate across product and functional teams when projects involve integrations, dependencies, or multiple UKG solutions.
 * Identify project risks early and take action to help prevent unnecessary customer escalations.
 * Share product and implementation expertise with consultants, internal teams, and customers.
 * Maintain knowledge of assigned UKG products, implementation practices, and evolving functionality.