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# Help Desk Technician

- **Company:** Dexian DISYS
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** System Configuration, File Systems, Software Engineering, Information Technology
- **Published:** October 28, 2026
- **Apply:** https://www.dice.com/job-detail/cbf1a152-5a3c-4d45-aef3-9e91f9750b8d

## About the Role

* Bachelor's degree in Computer Science, Electronics and Communication Engineering, Information Systems Management, or a related field, plus at least three years of relevant experience; or
 * Associate degree plus at least five years of relevant experience.
 * Excellent verbal and written communication skills.
 * Excellent customer service skills.
 * Industry certification such as A+., * CompTIA certification.
 * Experience supporting standard productivity and collaboration applications.
 * Familiarity with supporting virtual and hybrid meetings.
 * Experience providing technical support for mobile devices, desktops, laptops, and related peripherals.

## Description

The Help Desk Analyst provides Tier 2 local IT support to end users at headquarters and in country offices. This role delivers desk-side and remote technical assistance, troubleshooting, client training, virtual walk-in support, meeting support, device configuration, and provisioning of standard equipment. The position engages directly with the client community to provide timely, high-quality support through a ticketing platform., * Provide technical support for desktops, laptops with docking stations, and mobile devices.

 * Troubleshoot standard hardware and software issues, including computer viruses, network login problems, and connectivity challenges.
 * Respond to help requests, diagnose issues, apply appropriate resolutions, and identify additional resources when needed.
 * Complete tickets within established service-level targets, including a 90% response goal and a 95% resolution goal.
 * Meet applicable quality management performance indicators.
 * Support meetings and presentations, including video conferences, in-room systems, and virtual and hybrid meetings.
 * Assist users with standard productivity and collaboration applications, including email, file storage, and communication tools.
 * Follow administrative guidelines for high-quality IT support, including asset management activities.
 * Troubleshoot organization-owned and personal iOS and Android mobile devices connected to the organization's corporate email infrastructure.
 * Provide IT client training, outreach, configuration, and provisioning support as needed.