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# Manufacturing Portfolio Lead - Application Management Services (Ams)

- **Company:** Tata Consultancy Services Limited
- **Location:** Philadelphia, PA, United States
- **Experience:** Expert
- **Salary:** $120,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Altium Designer, Application Lifecycle Management, SolidWorks (CAD), Wonderware, Knowledge Management, SAP ERP, 21 CFR Part 820 Quality System Regulation, Eplan, Information Technology, AIOps, Servicenow, Teamcenter (Software)
- **Published:** October 28, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88725809/1

## About the Role

BACHELOR OF COMPUTER SCIENCE

## Description

Must Have Technical/Functional Skills

 * Own end-to-end AMS delivery across the manufacturing application lifecycle, ensuring SLA/KPI adherence across L1, L2, and L3 support tiers.
 * Manage portfolio health across SAP ERP/ECC (O2C, R2R, P2P, PP/QM) and shop-floor/MES systems - Apriso, Datasweep, Wonderware, and OwiWeb - including incident, problem, and change management.
 * Own delivery for CAD/PLM and engineering tooling - Siemens Teamcenter PLM, Solidworks, Altium Designer, PADS, and EPLAN Harness - covering product data, engineering change, and integration touchpoints with ERP and shop-floor systems.
 * Support quality and metrology systems central to regulated manufacturing - ZEISS Calypso CMM, ABERLINK, ETQ (QMS), and electronic Device History Record (eDHR) platforms.
 * Oversee environmental monitoring systems (Vaisala ViewLinc, Hanwell EMS) supporting sterile/controlled manufacturing environments.
 * Drive continuous service improvement through automation, AIOps-led monitoring, and proactive problem management to reduce incident volume and recurring issues, using ServiceNow ITSM as the system of record.
 * Lead a team of application managers and functional/technical SMEs aligned to each stage of the lifecycle (ERP, MES, CAD/PLM, quality); manage staffing, capacity planning, and skill development across the portfolio.
 * Serve as the primary delivery escalation point for the manufacturing business and IT stakeholders; run governance cadences (service reviews, steering committees, CAB).
 * Own portfolio-level reporting: SLA/KPI dashboards, root cause trends, ticket volume analysis, and productivity/cost metrics for leadership and client review.
 * Partner with transition and knowledge management teams during onboarding of new applications, scope changes, or portfolio expansions.
 * Identify and lead value-add initiatives - automation, self-healing, knowledge base maturity - that improve efficiency and reduce total cost of ownership.
 * Ensure compliance with relevant regulatory and quality frameworks applicable to the manufacturing/medtech environment (e.g., 21 CFR Part 820, ISO 13485, change control, audit readiness).
Roles & Responsibilities

 * Own end-to-end AMS delivery across the manufacturing application lifecycle, ensuring SLA/KPI adherence across L1, L2, and L3 support tiers.
 * Manage portfolio health across SAP ERP/ECC (O2C, R2R, P2P, PP/QM) and shop-floor/MES systems - Apriso, Datasweep, Wonderware, and OwiWeb - including incident, problem, and change management.
 * Own delivery for CAD/PLM and engineering tooling - Siemens Teamcenter PLM, Solidworks, Altium Designer, PADS, and EPLAN Harness - covering product data, engineering change, and integration touchpoints with ERP and shop-floor systems.
 * Support quality and metrology systems central to regulated manufacturing - ZEISS Calypso CMM, ABERLINK, ETQ (QMS), and electronic Device History Record (eDHR) platforms.
 * Oversee environmental monitoring systems (Vaisala ViewLinc, Hanwell EMS) supporting sterile/controlled manufacturing environments.
 * Drive continuous service improvement through automation, AIOps-led monitoring, and proactive problem management to reduce incident volume and recurring issues, using ServiceNow ITSM as the system of record.
 * Lead a team of application managers and functional/technical SMEs aligned to each stage of the lifecycle (ERP, MES, CAD/PLM, quality); manage staffing, capacity planning, and skill development across the portfolio.
 * Serve as the primary delivery escalation point for the manufacturing business and IT stakeholders; run governance cadences (service reviews, steering committees, CAB).
 * Own portfolio-level reporting: SLA/KPI dashboards, root cause trends, ticket volume analysis, and productivity/cost metrics for leadership and client review.
 * Partner with transition and knowledge management teams during onboarding of new applications, scope changes, or portfolio expansions.
 * Identify and lead value-add initiatives - automation, self-healing, knowledge base maturity - that improve efficiency and reduce total cost of ownership.
 * Ensure compliance with relevant regulatory and quality frameworks applicable to the manufacturing/medtech environment (e.g., 21 CFR Part 820, ISO 13485, change control, audit readiness).