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# Genesys Technical Architect/Lead - Remote

- **Company:** The Dignify Solutions LLC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Application Programming Interfaces (APIs), Interactive Voice Response, Databases, Routing, Performance Tuning, Systems Integration, Enterprise Software Applications, Genesys, Information Technology
- **Published:** October 28, 2026
- **Apply:** https://www.dice.com/job-detail/b68cacef-79b7-457c-a156-f6c842060fb3

## About the Role

* 10+ years of overall IT experience, with strong Genesys platform experience.
 * Strong Genesys architecture and solution design expertise.
 * Hands-on Genesys configuration and implementation experience.
 * Strong development, customization, API, and integration capabilities.
 * Good understanding of contact center architecture, IVR, routing, voice, and digital channels.
 * Ability to independently lead technical design discussions with business, customer, and engineering teams.

Preferred Profile: Hands-on technical leader who can operate across Architecture + Configuration + Development, rather than being limited to only administration or support.

## Description

* Lead Genesys solution architecture, design, and implementation for complex contact center environments.
 * Own end-to-end Genesys configuration, including routing, queues, IVR, user/agent setup, and integrations.
 * Provide hands-on development and customization expertise for Genesys solutions.
 * Design scalable integrations with CRM, telephony, APIs, databases, and enterprise applications.
 * Translate business requirements into robust technical designs and implementation approaches.
 * Lead troubleshooting, performance optimization, upgrades, and production issue resolution.
 * Define technical standards, best practices, and reusable solution components.
 * Mentor developers and provide technical leadership across the delivery lifecycle.