> Markdown version of [/jobs/ext/3998339-field-technical-support-professional](https://www.wearedevelopers.com/jobs/ext/3998339-field-technical-support-professional). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Technical Support Professional - **Company:** Trimble Inc. - **Location:** Knoxville, TN, United States - **Experience:** Experienced - **Salary:** $58,300.0 - $80,100.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Cloud Computing, Construction Estimating Software, Database Queries, Query Languages, Internet Information Services (IIS), Virtual Private Networks (VPN), Simple Mail Transfer Protocols, Windows Servers, Virtual Desktops, Network Connections, Server Administration, SQL Databases, Network Server, Accubid - **Published:** October 28, 2026 - **Apply:** https://diversityjobs.com/career/18769770/Field-Technical-Support-Professional-Oregon-Lake-Oswego ## About the Role * 3+ years of hands-on technical support experience managing hosted enterprise ERP or cloud infrastructure environments (Azure, AWS). * Proven proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations. * Practical working knowledge of SQL Server administration, relational database querying, and performance issue resolution. * Exceptional written and verbal communication skills with a demonstrated ability to de-escalate urgent issues and manage enterprise customer interactions. Bonus Points For: * Direct experience supporting Viewpoint Vista, ProContractor, Accubid, AutoBid, or comparable construction management software platforms. * Experience managing tiered escalation workflows within modern enterprise CRM and incident management ticketing platforms. ## Description * Deliver rapid, high-impact technical triage and resolution for critical hosted enterprise environments across phone, chat, email, and ticketing portals. * Troubleshoot and administer complex cloud hosting ecosystems, resolving intricate issues across virtual desktop platforms, Windows Server infrastructure, and network connectivity. * Diagnose database queries, SQL data integrity, and enterprise communication configurations to restore service quickly during high-priority incidents. * Champion customer success by keeping stakeholders informed with transparent, proactive communication while refining support procedures for maximum efficiency., * Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work., At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance Governance Documents. Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Candidate Privacy Notices by Country Interactive US map containing lists of federal and state-specific labor law posters. If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.