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# Functional Developer - Dynamics 365 Contact Centre & CRM

- **Company:** Aatom Recruitment
- **Location:** Lincoln, United Kingdom
- **Contract:** Temporary contract
- **Skills:** Data Hub, Microsoft Dynamics, Routing, Release Management, Power BI, Microsoft Power Automate, Software Troubleshooting
- **Published:** October 29, 2026
- **Apply:** https://www.cv-library.co.uk/job/225777700/Functional-Developer-Dynamics-365-Contact-Centre-CRM

## About the Role

* Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions.
 * Knowledge of case management, queues, routing, SLAs, voice, email and digital customer channels.
 * Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based voice solutions.
 * Experience using Power Platform technologies including Dataverse, Power Automate and Power BI.
 * Experience supporting solution deployments, testing, release management and promotion between development, test and production environments.
 * Strong troubleshooting, stakeholder engagement, and documentation skills.
 * Understanding of security, governance, and data protection requirements.

## Description

Aatom Recruitment is looking for Functional Developer - Dynamics 365 Contact Centre & CRM on behalf of a Local Authority., Work Pattern: Candidate will be required to attend 2 to 5 meetings onsite in Lincoln during this contract.

Job Aim and Purpose:

 * To configure, deploy and support Dynamics 365 Customer Service and Contact Centre solutions, delivering CRM, telephony, automation and customer service improvements aligned to business requirements.

Main Duties and Responsibilities:

 * Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre.